Help Desk Operations Supervisor II Salary in the United States

How much does a Help Desk Operations Supervisor II make in the United States?

As of July 01, 2026, the average salary for a Help Desk Operations Supervisor II in the United States is $68,525 per year, which breaks down to an hourly rate of $33.

However, a Help Desk Operations Supervisor II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $90,726
  • Majority Range (25th-75th percentile): $63,066 to $80,146
  • Entry-Level (10th percentile): $58,095
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View as table View as graph 25% $63,066 10% $58,095 90% $90,726 75% $80,146 $68,525 50%(Median) Didn’t find job title? Click

Help Desk Operations Supervisor II Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $80,146 $6,679 $1,541 $39
Average $68,525 $5,710 $1,318 $33
25th Percentile $63,066 $5,255 $1,213 $30
Check out Help Desk Operations Supervisor II Job Openings in the United States
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IT Help Desk Support

K2 Staffing, LLC - Cleveland, OH

CV Sonographer II

Hendrick Health - ABILENE, TX

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Key Factors That Influence Help Desk Operations Supervisor II Salaries

A Help Desk Operations Supervisor II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Help Desk Operations Supervisor II Salaries?

Experience is a primary driver of a Help Desk Operations Supervisor II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $51,507
  • Early Career (1-2 years): $59,789
  • Mid-Level (2-4 years): $67,671
  • Senior-Level (5-8 years): $74,607
  • Expert (over 8 years): $83,821
Levels Salary
Help Desk... Level Help Desk Operations Supervisor II$51,507
Help Desk... Level Help Desk Operations Supervisor II$59,789
Help Desk... Level Help Desk Operations Supervisor II$67,671
Help Desk... Level Help Desk Operations Supervisor II$74,607
Help Desk... Level Help Desk Operations Supervisor II$83,821
$51,507 0 yr
$59,789 < 2 yrs
$67,671 2-4 yrs
$74,607 5-8 yrs
$83,821 > 8 yrs
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What Am I Worth?

How Do Help Desk Operations Supervisor II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Help Desk Operations Supervisor IIs. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $75,871.
  • California: $75,583.
  • Massachusetts: $74,576.

Top Paying Cities for Help Desk Operations Supervisor IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $86,431
  • San Francisco: $85,485
  • Oakland: $83,683

What Skills Can Increase a Help Desk Operations Supervisor II's Salary?

Demanded Skills for the Role:

  • Troubleshooting (Mentioned in 10.49% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  • Microsoft Office (Mentioned in 2.79% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • Computer Hardware (Mentioned in 1.81% Job Postings): Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
See More Skills
Skills Demand Percentage
Troubleshooting 10.49%
Microsoft Office 2.79%
Computer Hardware 1.81%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Help Desk Operations Supervisor II's salary.
  • Project Management: Can increase your salary by up to 10%.
  • Leadership: Can increase your salary by up to 7%.
  • Analysis: Can increase your salary by up to 7%.
Skill Salary Salary % Increase
Project Management
 $75,378
10%
Leadership
 $73,322
7%
Analysis
 $73,322
7%
Collaboration
 $71,951
5%
Innovation
 $71,951
5%
Integrity
 $71,266
4%
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Help Desk Operations Supervisor II Salary by Industry: Top Paying Sectors

For Help Desk Operations Supervisor II roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Internet and Software & Networking sectors offer the strongest compensation, at 25% above the average. In contrast, Help Desk Operations Supervisor positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Help Desk Operations Supervisor II as a support function rather than a direct revenue driver.

The top paying industries for a Help Desk Operations Supervisor II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Internet$85,656$41.025%
Software & Networking$85,656$41.025%
Energy & Utilities$82,230$40.020%
Financial Services$82,230$40.020%
Pharmaceuticals$82,230$40.020%

How Education impacts a Help Desk Operations Supervisor II's Salary?

Your level of education can impact your salary potential. While many Help Desk Operations Supervisor IIs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Help Desk Operations Supervisor II with a High School Diploma or Technical Certificate is between $65,057 and $68,880).

Help Desk Operations Supervisor II Salaries by Degree Level

Typical Education for Help Desk Operations Supervisor II
Degree Level % of user with this level of education
No Diploma 1.1%
High School 29.1%
Associates 24.0%
Bachelors 40.5%
Masters 5.0%
Doctorate 0.2%
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Help Desk Operations Supervisor II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Help Desk Operations Supervisor II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on July 01, 2026
$63,066
Average $68,525/year
$80,146
$5,255
Average $5,710/month
$6,679
$1,213
Average $1,318/week
$1,541
$30
Average $33/hour
$39
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $80,146 $6,679 $1,541 $39
Average $68,525 $5,710 $1,318 $33
25th Percentile $63,066 $5,255 $1,213 $30

Salaries of jobs related to Help Desk Operations Supervisor II

Salary Trends for Help Desk Operations Supervisor II

Salaries for a Help Desk Operations Supervisor II can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $63,363 in 2023 to around $63,297 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Help Desk Operations Supervisor II salary trends, .

Average Annual Salary of Help Desk Operations Supervisor II Over Time

2022
$???
2023
$63,363
2024
$63,543
2025
$63,297
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $63,363
2024 $63,543
2025 $63,297
2026
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2027
View More

Most common benefits for Help Desk Operations Supervisor II

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Help Desk Operations Supervisor II

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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