Inbound Team Lead Salary in Durham, NC

Inbound Lead - Average Salary $59,495

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Inbound/Outbound Sales Team Leader - Average Salary $64,540

The Inbound/Outbound Sales Team Leader monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Being an Inbound/Outbound Sales Team Leader ensures that routine service requests are processed or redirected correctly. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. In addition, Inbound/Outbound Sales Team Leader responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Inbound/Outbound Sales Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound/Outbound Sales Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Payroll Team Lead - Average Salary $87,054

Payroll Team Lead is responsible for the coordination of payroll processing operations for a team. Monitors workflow, team assignments, and processing deadlines. Being a Payroll Team Lead verifies accurate calculation of wages, tax withholding, and company deductions. Assists team members with resolving errors or responding to inquiries. Additionally, Payroll Team Lead may prepare reports on employee pay, commissions and bonuses; vacation, sick, disability and workers compensation leave; taxes, withholding, etc. Coordinates the distribution of paychecks and direct deposit programs. Provides training to team on policies, regulations, and processes. May require a bachelor's degree. Typically reports to a supervisor. The Payroll Team Lead supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Payroll Team Lead typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Teller Team Lead - Average Salary $42,190

The Teller Team Lead processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Being a Teller Team Lead assists with teller onboarding, training, and guidance. Depending on policy, may authorize certain transactions. In addition, Teller Team Lead is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Teller Team Lead supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Teller Team Lead typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Commercial Team Lead - Average Salary $63,522

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