Field Service Director directs field service activities to provide effective on-site support and technical assistance with various products or equipment. Plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director reviews service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Additionally, Field Service Director reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to senior management. The Field Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Field Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The Biomedical Equipment Maintenance Director establishes standards and procedures for equipment maintenance, testing, calibration, documentation, and inventory processes. Directs and coordinates biomedical equipment service operations that provide lifecycle management of biomedical clinical and research equipment including safety testing, repair, maintenance, and user support. Being a Biomedical Equipment Maintenance Director works with vendors to maintain up-to-date information about new products and equipment upgrades. Provides technical leadership and develops applicable training and resources for medical staff to ensure correct and safe operations of all equipment and devices. In addition, Biomedical Equipment Maintenance Director supports the equipment needs of all specialty areas including Radiology, Clinical Pathology, Cardiology, Respiratory Therapy, and others. Requires a bachelor's degree. Typically reports to a director or head of a unit/department. The Biomedical Equipment Maintenance Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Biomedical Equipment Maintenance Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
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