There is currently no job description for Triage Medical Assistant, be the first to
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the job responsibilities for Triage Medical Assistant.
There is currently no job description for Triage Assistant, be the first to
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the job responsibilities for Triage Assistant.
Provides nursing triage services and health advice to patients over the phone. Conducts patient assessments according to standard protocol. Uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. Follows established procedures and protocols for escalation and documentation. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience.
Provides overall leadership and defines a nurse triage call center's policies, procedures, and service models. Develops performance goals and metrics and sets quality standards for care delivery. Evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. Maintains optimum levels of nursing staff with recruitment, selection and training programs. Establishes standards for competencies, assessments, licensure, certifications, and other annual training. May require an advanced degree in nursing. Requires Registered Nurse (RN). Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The Registered Nurse (RN), Telephone Triage performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Provides professional nursing triage services and health advice to patients over the phone. Being a Registered Nurse (RN), Telephone Triage requires graduation from an approved nursing program. Follows established procedures and protocols, and documents calls as required. In addition, Registered Nurse (RN), Telephone Triage typically reports to a manager or head of a unit/department. Requires a state license to practice. Registered Nurse (RN), Telephone Triage's years of experience requirement may be unspecified. Certification and/or licensing in the position's specialty is the main requirement.