Directs all facets of operations for a group of retail branch offices in a designated geographic area. Defines sales and service initiatives for the region. Develops objectives and measurement standards and monitors each branch's performance. Ensures that branch administration teams conduct operations and provide the service and product offerings that meet the needs of customers in that region. May have responsibility for additional retail products such as small business and consumer lending. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience.
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Plans and directs a retail branch network's financial, sales, and service performance. Establishes the strategy, goals, and performance levels required to meet the organizational objectives. Uses financial and customer metrics analysis to identify opportunities, understand customer needs, and target the resources needed to achieve goals. Develops a relationship-building sales culture and standards for exceptional customer service that drives sales with focused coaching, training, and incentives. Creates cross-functional collaboration to provide customers seamless support for product and service needs. Leads regional civic activities to promote the visibility and positive presence of the bank. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.
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