Traffic Manager manages and oversees an organization's transportation, freight pricing, and logistics operations. Analyzes rate structures and forecasts to identify cost-savings while maintaining service quality and performance metrics. Being a Traffic Manager manages contracts with carriers, freight brokers, and third-party logistics providers, maintaining communication and good relations. Implements strategies to reduce shipping delays, improve freight efficiency, and optimize transportation networks. Additionally, Traffic Manager evaluates freight costs and classifications, delivery methods, and delivery schedules to determine optimal routes and modes of transportation. Monitors traffic data and transit times to identify bottlenecks, adjust routes, and improve delivery times and efficiencies. Requires a bachelor's degree. Typically reports to a director. The Traffic Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Traffic Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Traffic Director plans and directs an organization's transportation, freight pricing, and logistics operations. Negotiates contracts with carriers, freight brokers, and third-party logistics providers to secure favorable rates and maintain quality service. Being a Traffic Director develops strategies to analyze shipping rates, transportation costs, and traffic patterns to optimize freight movement and reduce expenses. Maintains awareness of industry developments and disruptions to navigate and reduce impacts on an organization's operations and bottom-line. Additionally, Traffic Director analyzes rate structures and forecasts to identify cost-savings while maintaining service quality and performance metrics. Requires a bachelor's degree. Typically reports to top management. The Traffic Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Traffic Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
The Transportation Traffic Manager selects appropriate delivery methods to minimize delivery costs and maximize customer satisfaction. Develops and maintains transportation and distribution procedures to maximize delivery efficiency. Being a Transportation Traffic Manager may require a bachelor's degree. Analyzes, handles, and reviews loss and damage claims caused by accidents. In addition, Transportation Traffic Manager typically reports to a director. The Transportation Traffic Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Transportation Traffic Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
The Traffic Workforce Manager oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Traffic Workforce Manager ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Traffic Workforce Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Traffic Workforce Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Traffic Workforce Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Traffic Logistics Manager analyzes rate structures and forecasts to identify cost-savings while maintaining service quality and performance metrics. Manages and oversees an organization's transportation, freight pricing, and logistics operations. Being a Traffic Logistics Manager implements strategies to reduce shipping delays, improve freight efficiency, and optimize transportation networks. Manages contracts with carriers, freight brokers, and third-party logistics providers, maintaining communication and good relations. In addition, Traffic Logistics Manager evaluates freight costs and classifications, delivery methods, and delivery schedules to determine optimal routes and modes of transportation. Monitors traffic data and transit times to identify bottlenecks, adjust routes, and improve delivery times and efficiencies. Requires a bachelor's degree. Typically reports to a director. The Traffic Logistics Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Traffic Logistics Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.