Support Center Manager Salary in Anchorage, AK

Information Center/Decision Support Manager - Average Salary $147,050

The Information Center/Decision Support Manager updates the upper management on decision support findings on regular basis. Manages a team of decision support staff to deliver high quality solution. Being an Information Center/Decision Support Manager requires a bachelor's degree in a related area. Coordinates with other business functions to identify potential opportunities to facilitate organizational improvement and success. In addition, Information Center/Decision Support Manager typically reports to top management. The Information Center/Decision Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Information Center/Decision Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

Contact Center Manager - Average Salary $108,867

Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Contact Center Senior Manager - Average Salary $159,919

Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Training Center Manager - Average Salary $109,211

Manages all operational activities of the training center including staffing, facilities, and coordination with vendors and suppliers. Develops corporate training center strategies and initiatives that reflect the organizations goals. Prepares business plans that support the operation of the center and adhere to budget. May collaborate with educational institutions to provide additional or specialized training. May be responsible for supervising trainers and instructors. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

Information Center/Decision Support Analyst - Specialist - Average Salary $117,670

The Information Center/Decision Support Analyst - Specialist assists in the preparation, deployment, and delivery of decision support tools to users. Provides guidance and solutions to users working with decision support software and data tools. Being an Information Center/Decision Support Analyst - Specialist requires a bachelor's degree. Analyzes user requirements and evaluates functionality and configuration options available for existing and new software. In addition, Information Center/Decision Support Analyst - Specialist typically reports to a supervisor or manager. Being an Information Center/Decision Support Analyst - Specialist work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an Information Center/Decision Support Analyst - Specialist typically requires 4 -7 years of related experience.