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As of August 01, 2026, the average salary for a Customer Service Leader in New York is $68,234 per year, which breaks down to an hourly rate of $33.
However, a Customer Service Leader's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service Leader Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $77,229 | $6,436 | $1,485 | $37 |
| Average | $68,234 | $5,686 | $1,312 | $33 |
| 25th Percentile | $62,857 | $5,238 | $1,209 | $30 |
Goodwill of the Finger Lakes - Ithaca, NY
Hannaford Supermarkets - Modena, NY
Hannaford Supermarkets - Latham, NY
Goodwill of the Finger Lakes - Syracuse, NY
A Customer Service Leader's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service Leader's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Client Se... Level Customer Service Leader | $82,545 |
| Client Se... Level Customer Service Leader | $111,628 |
| Customer ... Level Customer Service Leader | $68,607 |
| Customer ... Level Customer Service Leader | $81,847 |
| Customer ... Level Customer Service Leader | $107,983 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Leaders. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Service Leader roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Hospitality & Leisure and Edu., Gov't. & Nonprofit sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Service Leader positions in Insurance or Energy & Utilities typically offer lower base pay, as these industries often view Customer Service Leader as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Hospitality & Leisure | $85,292 | $41.0 | 25% |
| Edu., Gov't. & Nonprofit | $81,881 | $39.0 | 20% |
| Pharmaceuticals | $80,516 | $39.0 | 18% |
| Financial Services | $78,469 | $38.0 | 15% |
| MFG Durable | $76,422 | $37.0 | 12% |
Understanding how a Customer Service Leader's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $77,229 | $6,436 | $1,485 | $37 |
| Average | $68,234 | $5,686 | $1,312 | $33 |
| 25th Percentile | $62,857 | $5,238 | $1,209 | $30 |
Ready to take the next step in your career? Browse thousands of current Customer Service Leader job openings on our job board. Use the search bar below to find your perfect match.
Price Chopper
Village of Richfield Springs, NY
Price Chopper | Village of Richfield Springs, NY
Price Chopper - - Responsibilities: Deliver fast, friendly, and efficient customer service at all times. Train, schedule, and supervise Front End, Office, ... more
9 Days Ago
Goodwill of the Finger Lakes
Cortland, NY
Goodwill of the Finger Lakes | Cortland, NY
Job Description. Job Description. The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) ... more
10 Days Ago
Goodwill of the Finger Lakes
Rochester, NY
Goodwill of the Finger Lakes | Rochester, NY
Job Description. Job Description. The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) ... more
10 Days Ago
Hannaford
Queensbury, NY
Hannaford | Queensbury, NY
Hannaford - 190 Quaker Road [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee and provide fast, easy, flexible and friendly s... more
10 Days Ago
Hannaford
Town of Milton, NY
Hannaford | Town of Milton, NY
Hannaford - 11 Trieble Avenue - Responsibilities: Lead store front-line customer service operations to drive exceptional shopper experience more
10 Days Ago
Hannaford
Saratoga Springs, NY
Hannaford | Saratoga Springs, NY
Hannaford - 95 Weibel Avenue - Responsibilities: Lead front-line customer service operations and coaching at the Saratoga Springs store more
10 Days Ago
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