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Customer Service and Support Team Leader Salary in the United States

How much does a Customer Service and Support Team Leader make in the United States?

As of September 01, 2026, the average salary for a Customer Service and Support Team Leader in the United States is $63,350 per year, which breaks down to an hourly rate of $30.

However, a Customer Service and Support Team Leader's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $80,888
  • Majority Range (25th-75th percentile): $58,740 to $72,530
  • Entry-Level (10th percentile): $54,543
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Service and Support Team Leader Salaries

A Customer Service and Support Team Leader's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Service and Support Team Leader Salaries?

Experience is a primary driver of a Customer Service and Support Team Leader's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Client Care Specialist III (4-7 years): $76,214
  • Client Care Specialist IV (7+ years): $103,053
  • Customer Service and Support Team Leader (7+ years): $63,348
  • Customer Care Supervisor (7+ years): $75,568
  • Customer Care Manager (7+ years): $99,705
Job Role Years of Experience Average Salary
Client Care Specialist III4-7 years$76,214
Client Care Specialist IV7+ years$103,053
Customer Service and Support Team Leader7+ years$63,348
Customer Care Supervisor7+ years$75,568
Customer Care Manager7+ years$99,705
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How Do Customer Service and Support Team Leader Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service and Support Team Leaders. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $70,140.
  • California: $69,880.
  • Massachusetts: $68,950.

Top Paying Cities for Customer Service and Support Team Leaders

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $79,910
  • San Francisco: $79,030
  • Oakland: $77,370

What Skills Can Increase a Customer Service and Support Team Leader's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 42.04% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Microsoft Office (Mentioned in 1.11% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • Food Service (Mentioned in 0.82% Job Postings): The foodservice or catering industry includes the businesses, institutions, and companies which prepare meals outside the home.
Skills Demand Percentage
Customer Service 42.04%
Microsoft Office 1.11%
Food Service 0.82%
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What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service and Support Team Leader's salary.

  • Customer Communications: Can increase your salary by up to 21%.
  • Sales Training: Can increase your salary by up to 20%.
  • Innovation: Can increase your salary by up to 18%.
Skill Salary Salary % Increase
Customer Communications $76,654
21%
Sales Training $76,020
20%
Innovation $74,753
18%
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Customer Service and Support Team Leader Salary by Company Size: Startups vs. Enterprise

Customer Service and Support Team Leader salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $70,796. While startup companies pay approximate $59,886.

Customer Service and Support Team Leader Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $59,886
Growth Stage 51~500 $63,336
Established 501~5000 $68,363
Enterprise 5000+ $70,796

Customer Service and Support Team Leader Salary by Industry: Top Paying Sectors

For Customer Service and Support Team Leader roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Hospitality & Leisure and Edu., Gov't. & Nonprofit sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Service and Support Team Leader positions in Insurance or Energy & Utilities typically offer lower base pay, as these industries often view Customer Service and Support Team Leader as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service and Support Team Leader

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Hospitality & Leisure$79,188$38.025%
Edu., Gov't. & Nonprofit$76,020$37.020%
Pharmaceuticals$74,753$36.018%
Financial Services$72,852$35.015%
MFG Durable$70,952$34.012%

How Education impacts a Customer Service and Support Team Leader's Salary?

Your level of education can impact your salary potential. While many Customer Service and Support Team Leaders enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Service and Support Team Leader with a Bachelor's Degree is between $60,492 and $64,693).

Customer Service and Support Team Leader Salaries by Degree Level

Typical Education for Customer Service and Support Team Leader
Degree Level % of user with this level of education
No Diploma 7.0%
High School 38.0%
Associates 18.5%
Bachelors 29.5%
Masters 7.0%
Doctorate 0.0%
View as Graph

Customer Service and Support Team Leader Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service and Support Team Leader's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$58,740
Average $63,350/year
$72,530
$4,895
Average $5,279/month
$6,044
$1,130
Average $1,218/week
$1,395
$28
Average $30/hour
$35
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $72,530 $6,044 $1,395 $35
Average $63,350 $5,279 $1,218 $30
25th Percentile $58,740 $4,895 $1,130 $28

Customer Service and Support Team Leader Salary Growth & Career Path

Customer Service and Support Team Leader

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Advancement

For a Customer Service and Support Team Leader, the most direct path to higher earnings is advancing to the Customer Care Supervisor role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $75,600 - a projected growth of 19% over your current level.

Most common benefits for Customer Service and Support Team Leader

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Service and Support Team Leader

Here are companies hiring for Customer Service and Support Team Leader and their salaries, click below for more details.

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FAQ about Customer Service and Support Team Leader

1. What industry pays the highest salary for Customer Service and Support Team Leader?

The Hospitality & Leisure industry offers the highest average compensation for Customer Service and Support Team Leader roles, with salaries approximately 25% above the market median.

2. How much do customer service workers make a year?

Customer service workers, specifically Customer Service and Support Team Leaders, typically earn between $56,870 and $72,820 annually, with a median salary of $64,250. Salaries can vary significantly based on location and experience, with some states offering higher average wages for customer service representatives.

3. What is the highest salary for customer support?

The highest salary for a Customer Service and Support Team Leader is $72,820 annually. The average salary is around $64,250, while the minimum salary starts at $56,870.

4. What is a good salary for a team lead?

A good salary for a Customer Service and Support Team Leader typically ranges from $56,870 to $72,820 annually, with a midpoint of $64,250. Salaries can vary based on location, experience, and company size. In cities like Livermore and Novato, salaries are around $62,783 and $62,518, respectively, reflecting competitive compensation in the field.

5. What is the highest salary of team leader?

The highest salary that a Customer Service and Support Team Leader can earn is $72,820 per year.

6. What is a team leader's salary?

The salary for a Customer Service and Support Team Leader ranges from £56,870 to £72,820 per year, with a midpoint salary of £64,250. This reflects the typical earnings for this role, providing a clear overview of the compensation structure within the industry.

7. Is Team Lead higher than supervisor?

Yes, a Team Lead typically holds a higher position than a Supervisor. While Supervisors report to upper management, Team Leaders oversee their teams and assign tasks. In terms of compensation, Team Leaders earn between $56,870 and $72,820, with a median salary of $64,250, reflecting their greater responsibilities and leadership role.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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