Customer Service Leader Salaries in Massachusetts
How Much Does a Customer Service Leader Make in Massachusetts?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Customer Service Leader in Massachusetts is $71,054.
While Salary.com is seeing that Customer Service Leader salary in MA can go up to $87,840
or down to $55,166, but most earn between $62,738 and $79,840.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Customer Service Leader
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Similar Job Salaries to Customer Service Leader by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Hannaford
FT Customer Service Leader
|
$46,699/yr
|
RANGE: $42,058 - $51,340
|
|
digrestaurants
Customer Service Team Leader, Boston
|
$50,171/yr
|
RANGE: $44,667 - $55,675
|
|
Whole Foods Market IP, L.P.
Customer Service & E-Commerce Associate Team Leader
|
$90,982/yr
|
RANGE: $80,260 - $101,704
|
|
GE Aerospace
Global Commercial Rotorcraft Customer Service Leader
|
$128,678/yr
|
RANGE: $115,509 - $141,847
|
|
diginnother
Customer Service Team Leader, Back Bay
|
$44,717/yr
|
RANGE: $40,129 - $49,304
|
|
diginnother
Customer Service Team Leader, Downtown Crossing
|
$44,717/yr
|
RANGE: $40,129 - $49,304
|
|
diginnother
Customer Service Team Leader, Harvard Square
|
$50,171/yr
|
RANGE: $44,667 - $55,675
|
|
diginnother
Customer Service Team Leader, Kendall Square
|
$44,717/yr
|
RANGE: $40,129 - $49,304
|
|
diginnother
Customer Service Team Leader, Seaport District
|
$44,717/yr
|
RANGE: $40,129 - $49,304
|
Top 10 Highest Paying Cities For Customer Service Leader Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Customer Service Leader can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Customer Service Leader job salaries in Massachusetts.
Some cities can pay higher salaries for Customer Service Leader jobs, which can indicate that there is a large demand for Customer Service Leader positions in this city.
The following table shows top 10 cities where the Customer Service Leader salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The Customer Service Leader salary is $72,816 in Boston,
which is higher than the national average. There are 36 cities' Customer Service Leader salary higher than national average in Massachusetts.
The average salary for a Customer Service Leader in Massachusetts is $71,054,
but we found that the city with the highest salary for Customer Service Leader jobs is Boston, MA, and it is higher than Cambridge.
Customer Service Leader jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $72,816 | $6,068 | $1,400 | $35 |
| Cambridge | $72,816 | $6,068 | $1,400 | $35 |
| Waltham | $72,816 | $6,068 | $1,400 | $35 |
| Newton | $72,816 | $6,068 | $1,400 | $35 |
| Arlington | $72,816 | $6,068 | $1,400 | $35 |
| Brookline | $72,816 | $6,068 | $1,400 | $35 |
| Lynn | $72,816 | $6,068 | $1,400 | $35 |
| Malden | $72,816 | $6,068 | $1,400 | $35 |
| Medford | $72,816 | $6,068 | $1,400 | $35 |
| Quincy | $72,816 | $6,068 | $1,400 | $35 |
What Does a Customer Service Leader Do?
True, having good communication skills is an overall important trait to have in any team member, but it’s an especially important skill for your customer service manager to master.
Updated December 22, 2021
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.
Updated November 26, 2021
While this role does not typically have any formal education requirements, most customer service team leads do have at least a high school diploma or GED, and many complete an associate’s or bachelor’s degree.
Updated November 25, 2021
The primary responsibility of a customer service team lead is managing a team of customer service personnel.
Updated October 08, 2021
– find out what makes customer service team leaders effective and discover best practices for motivating and organizing a customer service department.
Updated December 22, 2021
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Explore JobArchitectFrequently Asked Questions About a Customer Service Leader Salaries
What is the average of a Customer Service Leader in Massachusetts?
The Customer Service Leader salary range is from $62,738 to $79,840, and the average Customer Service Leader salary is $71,054/year in Massachusetts.
The Customer Service Leader's salary will change in different locations.
Which location pays the highest Customer Service Leader salary in the United States?
The Customer Service Leader salary in San Jose, CA is $82,348
which is the highest in the US.
What kinds of reasons will influence the Customer Service Leader's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Customer Service Leader.
What is the growth rate of the Customer Service Leader's salary?
If you are thinking of becoming a Customer Service Leader or planning the next step in your career, find the detailed salary report of a Customer Service Leader.
