Customer Support Associate Salary in Massachusetts

How much does a Customer Support Associate make in Massachusetts?

As of April 01, 2026, the average salary for a Customer Support Associate in Massachusetts is $47,591 per year, which breaks down to an hourly rate of $23.

However, a Customer Support Associate's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $56,917
Majority Range (25th-75th percentile): $43,019 to $52,473
Entry-Level (10th percentile): $38,856

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Customer Support Associate Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$52,473	$4,373	$1,009	$25
Average	$47,591	$3,966	$915	$23
25th Percentile	$43,019	$3,585	$827	$21

You may get higher pay by adjusting the following factors:

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Check out Customer Support Associate Job Openings in Massachusetts

Warehouse Associate

Bob's Discount Furniture - Stoughton, MA

Retail Warehouse Associate

Bob's Discount Furniture - Springfield, MA

Customer Service&amp Store Support Associate

Dollar Tree Stores - Leominster, MA

Customer Service Associate Retail Support

Dollar Tree Stores - Springfield, MA

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Key Factors That Influence Customer Support Associate Salaries

A Customer Support Associate's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Associate Salaries?

Experience is a primary driver of a Customer Support Associate's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $42,485
Early Career (1-2 years): $47,909
Mid-Level (2-4 years): $56,074
Senior-Level (5-8 years): $62,686
Expert (over 8 years): $70,286

Levels	Salary
Customer ... Level Customer Support Associate	$42,485
Customer ... Level Customer Support Associate	$47,909
Customer ... Level Customer Support Associate	$56,074
Customer ... Level Customer Support Associate	$62,686
Customer ... Level Customer Support Associate	$70,286

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What Am I Worth?

How Do Customer Support Associate Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Associates. For example, consider the average annual salaries in these key locations:

District of Columbia: $48,418.
California: $48,234.
Massachusetts: $47,591.

District of Columbia $48,418 California $48,234 Massachusetts $47,591 Washington $47,417 New Jersey $47,399 Alaska $47,338 Connecticut $46,734 New York $46,489

Hawaii $45,707 Rhode Island $45,339 Maryland $45,090 Minnesota $44,749 Colorado $44,618 Illinois $44,574 Oregon $44,408 Delaware $44,285

New Hampshire $44,209 Virginia $44,036 Pennsylvania $43,533 Nevada $43,280 North Dakota $43,197 Michigan $43,065 Wisconsin $43,017 Vermont $42,921

Texas $42,654 Maine $42,637 Arizona $42,611 Ohio $42,580 Georgia $42,178 Indiana $41,977 Wyoming $41,937 Utah $41,876

Iowa $41,850 Kansas $41,640 Louisiana $41,579 North Carolina $41,557 Missouri $41,548 Florida $41,377 Montana $41,286 Nebraska $41,198

Kentucky $41,150 South Carolina $40,975 Tennessee $40,866 Idaho $40,822 New Mexico $40,503 Oklahoma $40,433 Alabama $40,175 South Dakota $39,742

Arkansas $39,506 West Virginia $39,379 Mississippi $38,999

Top Paying Cities for Customer Support Associates

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $45,322
Amherst: $45,191
Barre: $45,729

Agawam, MA $45,322 Amherst, MA $45,191 Barre, MA $45,729 Belchertown, MA $45,248 Blandford, MA $45,204 Bondsville, MA $45,265 Brimfield, MA $45,178 Chester, MA $44,745

Chesterfield, MA $44,941 Chicopee, MA $45,322 Cummington, MA $44,745 Easthampton, MA $45,291 East Longmeadow, MA $45,322 East Otis, MA $45,383 Feeding Hills, MA $45,322 Gilbertville, MA $45,554

Goshen, MA $44,928 Granby, MA $45,309 Granville, MA $45,265 Hadley, MA $45,221 Hampden, MA $45,322 Hardwick, MA $45,584 Hatfield, MA $45,204 Haydenville, MA $45,134

Holyoke, MA $45,322 Huntington, MA $45,221 Leeds, MA $45,204 Leverett, MA $45,178 Ludlow, MA $45,322 Monson, MA $45,265 North Amherst, MA $45,265 Northampton, MA $45,234

Florence, MA $45,234 North Hatfield, MA $45,199 Oakham, MA $45,803 Palmer, MA $45,265 Plainfield, MA $44,745 Russell, MA $45,265 Shutesbury, MA $45,248 Southampton, MA $45,309

South Barre, MA $45,759 South Hadley, MA $45,309 Southwick, MA $45,322 Thorndike, MA $45,265 Three Rivers, MA $45,291 Wales, MA $45,178 Ware, MA $45,567 Warren, MA $45,431

West Chesterfield, MA $44,718 Westfield, MA $45,322 West Hatfield, MA $45,178 West Springfield, MA $45,322 West Warren, MA $45,619 Whately, MA $45,103 Wheelwright, MA $45,742 Wilbraham, MA $45,322

Williamsburg, MA $45,116 Woronoco, MA $45,278 Worthington, MA $44,762 Springfield, MA $45,322 Longmeadow, MA $45,322 Indian Orchard, MA $45,322 Pittsfield, MA $44,863 Adams, MA $44,819

Ashley Falls, MA $45,637 Becket, MA $44,819 Berkshire, MA $44,863 Cheshire, MA $44,863 Dalton, MA $44,863 Glendale, MA $44,850 Great Barrington, MA $44,732 Hinsdale, MA $44,863

Housatonic, MA $44,788 Lanesboro, MA $44,863 Lee, MA $44,850 Lenox, MA $44,863 Lenox Dale, MA $44,863 Middlefield, MA $44,806 Mill River, MA $45,252 Monterey, MA $44,732

North Adams, MA $44,762 North Egremont, MA $44,828 Otis, MA $44,718 Richmond, MA $44,863 Sandisfield, MA $45,422 Savoy, MA $44,806 Sheffield, MA $45,352 South Egremont, MA $44,915

Southfield, MA $45,571 South Lee, MA $44,850 Stockbridge, MA $44,850 Tyringham, MA $44,788 West Stockbridge, MA $44,832 Williamstown, MA $44,762 Windsor, MA $44,850 Greenfield, MA $44,972

Ashfield, MA $44,771 Athol, MA $45,781 Bernardston, MA $44,955 Buckland, MA $44,710 Charlemont, MA $44,605 Colrain, MA $44,753 Conway, MA $44,906 Deerfield, MA $44,985

Drury, MA $44,478 Erving, MA $45,265 Heath, MA $44,605 Lake Pleasant, MA $45,064 Millers Falls, MA $45,025 Monroe Bridge, MA $44,434 Montague, MA $45,064 Gill, MA $45,230

New Salem, MA $45,405 Northfield, MA $45,230 Orange, MA $45,628 Petersham, MA $45,772 Rowe, MA $44,504 Royalston, MA $45,851 Shelburne Falls, MA $44,749 South Deerfield, MA $45,055

Sunderland, MA $45,094 Turners Falls, MA $45,025 Warwick, MA $45,632 Wendell, MA $45,230 Wendell Depot, MA $45,392 Fitchburg, MA $46,214 Ashburnham, MA $46,000 Ashby, MA $46,831

Ayer, MA $46,949 Devens, MA $46,914 Baldwinville, MA $45,925 East Templeton, MA $45,938 Gardner, MA $46,022 Westminster, MA $46,022 Groton, MA $46,992 Harvard, MA $46,988

Hubbardston, MA $45,742 Leominster, MA $45,759 Littleton, MA $47,062 Lunenburg, MA $46,848 Pepperell, MA $46,992 Shirley, MA $46,896 Still River, MA $46,962 Templeton, MA $45,938

Townsend, MA $46,909 West Groton, MA $46,931 West Townsend, MA $46,892 Winchendon, MA $45,838 Winchendon Springs, MA $45,829 Auburn, MA $45,860 North Dartmouth, MA $46,140 South Dartmouth, MA $46,140

North Attleboro, MA $45,304 Plainville, MA $45,274 Attleboro Falls, MA $45,287 North Dighton, MA $45,261 Norton, MA $47,303 Raynham, MA $47,316 Raynham Center, MA $47,316 Rehoboth, MA $45,318

Rochester, MA $46,140 Seekonk, MA $45,318 Swansea, MA $45,274 Berkley, MA $46,166 Taunton, MA $47,272 Westport, MA $46,140 Westport Point, MA $46,140 Berlin, MA $45,829

Cataumet, MA $46,039 Blackstone, MA $45,261 Boylston, MA $45,860 Brookfield, MA $45,772 Charlton, MA $45,829 Charlton City, MA $45,829 Charlton Depot, MA $45,829 Clinton, MA $45,829

East Brookfield, MA $45,816 Douglas, MA $45,785 East Princeton, MA $45,803 Fiskdale, MA $45,729 Grafton, MA $45,860 Holden, MA $45,860 Holland, MA $45,707 Jefferson, MA $45,860

Lancaster, MA $45,785 Leicester, MA $45,860 Linwood, MA $45,759 Manchaug, MA $45,860 Millbury, MA $45,860 Millville, MA $45,217 New Braintree, MA $45,759 Northborough, MA $45,860

Northbridge, MA $45,847 North Brookfield, MA $45,803 North Grafton, MA $45,860 North Oxford, MA $45,860 North Uxbridge, MA $45,759 Oxford, MA $45,847 Princeton, MA $45,816 Rochdale, MA $45,860

Rutland, MA $45,860 Shrewsbury, MA $45,860 Southbridge, MA $45,759 South Grafton, MA $45,860 South Lancaster, MA $45,816 Spencer, MA $45,860 Sterling, MA $45,829 Sturbridge, MA $45,742

Upton, MA $45,829 Uxbridge, MA $45,772 Webster, MA $45,772 Dudley, MA $45,772 Westborough, MA $45,860 West Boylston, MA $45,860 West Brookfield, MA $45,759 West Millbury, MA $45,860

Whitinsville, MA $45,829 Sutton, MA $45,860 Worcester, MA $45,860 East Walpole, MA $47,316 Cherry Valley, MA $45,860 Paxton, MA $45,860 Framingham, MA $47,185 Village Of Nagog Woods, MA $47,062

Boxborough, MA $47,032 Acton, MA $47,032 Ashland, MA $45,742 Bedford, MA $47,049 Hanscom Afb, MA $47,880 Bolton, MA $45,772 Carlisle, MA $47,062 Concord, MA $47,019

Fayville, MA $45,772 Holliston, MA $47,154 Hopedale, MA $45,759 Hopkinton, MA $45,785 Hudson, MA $45,785 Marlborough, MA $45,803 Maynard, MA $46,975 Mendon, MA $45,759

Milford, MA $45,759 Natick, MA $48,698 Sherborn, MA $48,672 Southborough, MA $45,785 Foxboro, MA $47,316 Franklin, MA $46,210 Greenbush, MA $47,229 Green Harbor, MA $47,215

Hingham, MA $48,003 Hull, MA $48,772 Humarock, MA $47,229 Mansfield, MA $47,316 Marshfield, MA $47,215 Marshfield Hills, MA $47,215 Medfield, MA $47,963 Medway, MA $47,185

Millis, MA $47,215 Minot, MA $47,229 Norfolk, MA $47,259 North Marshfield, MA $47,215 North Scituate, MA $47,215 Norwell, MA $47,259 Norwood, MA $47,316 Ocean Bluff, MA $47,215

Scituate, MA $47,215 Sharon, MA $47,316 Sheldonville, MA $46,231 South Walpole, MA $47,285 Stoughton, MA $47,316 Walpole, MA $47,303 Westwood, MA $48,007 Wrentham, MA $47,242

Boston, MA $48,772 Roxbury, MA $48,772 Roxbury Crossing, MA $48,772 Dorchester, MA $48,772 Dorchester Center, MA $48,772 Mattapan, MA $48,772 Charlestown, MA $48,772 Jamaica Plain, MA $48,772

Roslindale, MA $48,772 West Roxbury, MA $48,772 Allston, MA $48,772 Brighton, MA $48,772 Hyde Park, MA $48,772 Readville, MA $48,772 Cambridge, MA $48,772 Somerville, MA $48,772

Malden, MA $48,772 Everett, MA $48,772 Chelsea, MA $48,772 Revere, MA $48,772 Winthrop, MA $48,772 Medford, MA $48,772 West Medford, MA $48,772 Quincy, MA $48,772

Melrose, MA $48,772 Stoneham, MA $48,772 Braintree, MA $47,316 Milton, MA $48,772 Milton Village, MA $48,772 Weymouth, MA $47,316 East Weymouth, MA $47,316 South Weymouth, MA $47,316

North Weymouth, MA $47,316 East Boston, MA $48,772 Brockton, MA $47,316 Avon, MA $47,316 Bridgewater, MA $47,316 Bryantville, MA $47,285 Carver, MA $46,590 Duxbury, MA $47,185

East Bridgewater, MA $47,316 Easton, MA $47,316 Elmwood, MA $47,316 Halifax, MA $47,285 Hanover, MA $47,285 Hanson, MA $47,316 Holbrook, MA $47,316 Middleboro, MA $46,634

Manomet, MA $46,717 Lakeville, MA $46,065 Monponsett, MA $47,303 Abington, MA $47,316 North Carver, MA $47,215 North Easton, MA $47,316 North Pembroke, MA $47,272 Pembroke, MA $47,285

Plymouth, MA $46,782 Kingston, MA $47,198 South Carver, MA $46,022 Plympton, MA $47,242 Randolph, MA $47,316 Rockland, MA $47,316 South Easton, MA $47,316 West Bridgewater, MA $47,316

White Horse Beach, MA $46,747 Whitman, MA $47,316 Lexington, MA $48,772 Brookline, MA $48,772 Brookline Village, MA $48,772 Waltham, MA $48,772 North Waltham, MA $48,772 New Town, MA $48,772

Babson Park, MA $48,772 Newton, MA $48,772 Newton Center, MA $48,772 Newtonville, MA $48,772 Newton Highlands, MA $48,772 Newton Lower Falls, MA $48,772 Newton Upper Falls, MA $48,772 West Newton, MA $48,772

Auburndale, MA $48,772 Chestnut Hill, MA $48,772 Waban, MA $48,772 Watertown, MA $48,772 Arlington, MA $48,772 Arlington Heights, MA $48,772 Belmont, MA $48,772 Waverley, MA $48,772

Wellesley Hills, MA $48,772 Wellesley, MA $48,759 Needham, MA $48,772 Weston, MA $48,772 Needham Heights, MA $48,772 Nonantum, MA $48,772 Buzzards Bay, MA $46,008 Lincoln, MA $48,742

Stow, MA $46,975 Sudbury, MA $48,672 Wayland, MA $48,698 Woodville, MA $45,816 Woburn, MA $48,772 Burlington, MA $47,898 Andover, MA $46,323 Billerica, MA $47,062

Chelmsford, MA $47,062 Dracut, MA $47,062 Dunstable, MA $46,992 Haverhill, MA $46,323 Georgetown, MA $46,323 Groveland, MA $46,323 Lawrence, MA $46,323 Methuen, MA $46,323

North Andover, MA $46,323 Lowell, MA $47,062 Merrimac, MA $46,293 North Billerica, MA $47,062 North Chelmsford, MA $47,062 North Reading, MA $46,293 Nutting Lake, MA $47,062 Pinehurst, MA $47,062

Reading, MA $47,338 Tewksbury, MA $47,062 Tyngsboro, MA $47,062 Wakefield, MA $48,759 West Boxford, MA $46,323 Westford, MA $47,062 Wilmington, MA $46,686 Winchester, MA $48,772

Lynn, MA $48,772 Saugus, MA $48,772 Swampscott, MA $48,742 Nahant, MA $48,772 Amesbury, MA $46,087 Beverly, MA $48,654 Boxford, MA $46,323 Byfield, MA $46,293

Danvers, MA $46,249 Essex, MA $46,726 Gloucester, MA $46,796 Hamilton, MA $46,223 Hathorne, MA $46,249 Chilmark, MA $45,890 East Falmouth, MA $46,113 East Sandwich, MA $46,280

East Wareham, MA $46,022 Edgartown, MA $45,921 Falmouth, MA $46,039 Woods Hole, MA $46,039 Menemsha, MA $45,921 Monument Beach, MA $46,022 Nantucket, MA $45,921 North Falmouth, MA $46,052

Oak Bluffs, MA $45,934 Onset, MA $46,052 Pocasset, MA $46,039 Sagamore, MA $46,376 Sagamore Beach, MA $46,376 Sandwich, MA $46,284 Siasconset, MA $45,921 Silver Beach, MA $46,052

Vineyard Haven, MA $45,973 Wareham, MA $46,065 West Chop, MA $45,973 West Falmouth, MA $46,052 West Tisbury, MA $45,921 West Wareham, MA $46,083 Hyannis, MA $45,991 Barnstable, MA $46,144

Brewster, MA $45,921 Centerville, MA $46,127 Chatham, MA $45,921 Cotuit, MA $46,157 Ipswich, MA $46,223 Cummaquid, MA $46,004 Lynnfield, MA $47,495 Manchester, MA $46,905

Marblehead, MA $48,685 Middleton, MA $46,310 Newburyport, MA $46,236 Newbury, MA $46,323 Salisbury, MA $45,938 Peabody, MA $48,715 Prides Crossing, MA $47,425 Rockport, MA $46,791

Rowley, MA $46,249 Salem, MA $48,715 South Hamilton, MA $46,223 Topsfield, MA $46,293 Wenham, MA $46,236 West Newbury, MA $46,323 Accord, MA $47,316 Bellingham, MA $45,186

Brant Rock, MA $47,119 Canton, MA $47,316 Cohasset, MA $47,959 Dedham, MA $48,772 Dover, MA $48,728 East Mansfield, MA $47,316 Dennis, MA $45,921 Dennis Port, MA $45,921

East Dennis, MA $45,921 Eastham, MA $45,921 East Orleans, MA $45,921 Forestdale, MA $46,223 Harwich, MA $45,921 Harwich Port, MA $45,921 Hyannis Port, MA $45,987 Marstons Mills, MA $46,205

Mashpee, MA $46,236 North Chatham, MA $45,921 North Eastham, MA $46,511 North Truro, MA $47,097 Orleans, MA $45,921 Osterville, MA $46,070 Provincetown, MA $47,010 South Chatham, MA $45,921

South Dennis, MA $45,921 South Harwich, MA $45,921 South Orleans, MA $45,921 South Wellfleet, MA $46,511 South Yarmouth, MA $45,921 Truro, MA $46,511 Wellfleet, MA $46,511 West Barnstable, MA $46,227

West Chatham, MA $45,921 West Dennis, MA $45,921 West Harwich, MA $45,921 West Hyannisport, MA $46,087 West Yarmouth, MA $45,921 Yarmouth Port, MA $45,921 Assonet, MA $46,109 Attleboro, MA $45,318

Chartley, MA $47,316 Cuttyhunk, MA $46,065 Dartmouth, MA $46,140 Dighton, MA $45,650 East Freetown, MA $46,140 East Taunton, MA $47,242 Fairhaven, MA $46,140 Fall River, MA $46,140

Somerset, MA $46,096 Marion, MA $46,140 Mattapoisett, MA $46,140 New Bedford, MA $46,140 Acushnet, MA $46,140

Customer Support Associate Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Associate's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on April 01, 2026

$43,019

Average $47,591/year

$52,473

$3,585

Average $3,966/month

$4,373

$827

Average $915/week

$1,009

$21

Average $23/hour

$25

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$52,473	$4,373	$1,009	$25
Average	$47,591	$3,966	$915	$23
25th Percentile	$43,019	$3,585	$827	$21

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