Front Desk Agent Salary in Chicago, Illinois

The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key accountabilities Ensure proper operation of all responsibilities of Front Desk operations Knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in performance in accordance with both Peninsula and Forbes standards Communicate with all departments to create a guest centric experience Be in full compliance with Head Office database requirements Ensure efficient operation of the Front Desk responsibilities with efficient handover General requirements 2 years of Front Office experience in luxury property ideal Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred Ability to deal with a high level

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: Bookkeeping: keep accurate records of all hotel guest account information Field customer complaints when necessary Communicate with housekeeping to make sure guest rooms are ready Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: Working knowledge o

Job Description Job Description We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills

Job Summary: Full-time and part-time available, $15.75/hr, Weekend availability required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. M

Job Description Job Description The Front Desk Agent is responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the Guest Service Agent's responsibilities are: checking-in and checking-out procedures, providing assistance to guests by answering questions and offering recommendations. Meeting and exceeding guests expectations by problem solving any unexpected travel changes. The Guest Service Agents are a liaison between the guest and the hotel.

Job Description Job Description Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay • Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties • Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy • Approach all encounters with guests and associates in a friendly service oriented manner • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards) • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage