Help Desk Coordinator Salary in New York, New York

Job Description Job Description Responsibilities: Providing exceptional IT Services to employees Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) Responding to support requests on a daily basis Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed. Build and deploy new desktops and laptops May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

SourcePro Search is conducting a search for a Technical Support Analyst. The Technical Support Analyst's goal is to meet the exact IT, support, education and application needs of the firms IT users. This includes troubleshooting hardware and software as well as installing, diagnosing, repairing, maintaining, and upgrading PC hardware, mobile devices, printers/copiers, and telephones. ESSENTIAL JOB FUNCTIONS: Provide hands on support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution. Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction. Provide 2nd level support various law firm applications such as iManage, Carpe Diem, Aderant and the Microsoft Office Suite. Provide 2nd level support for software escalations from the helpdesk. Provide 2nd level support for remote access calls escalated from the help desk (Citrix and VPN).

Job Description The Global Markets Pre-Trade IT team is responsible for providing Global Macro (Rates, FX), Equity/Securities Lending and Credit businesses with reliable and time-sensitive IT solutions to meet their needs. The team is involved in the different phases of application development: user needs collection, analysis, design, implementation, delivery, support, and maintenance, within an agile framework. We are looking for an IT business analyst with Financial Quantitative knowledge and experience with intraday Risk and P&L applications for traders. The candidate will work on projects and evolutions for the Global Macro business line, that require knowledge of Fixed Income products (Interest Rate Derivatives, Interest Rate Term Structures, FX ...), trades, curves, P&L and risk projections. He/She/They will focus on gathering requirements from traders, write specifications, build mockup screens or PoC, liaise with IT developers, define, and execute test scripts and coordinate wi

Job Description IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Computer Specialist (Software) will be considered. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2,000 square mile watershed that extends 125 miles north and west of the City. The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City. This includes 14 wastewater treatment plants, sludge dewatering facilities, collections fac

Job Description Job Description Responsibilities: Providing exceptional IT Services to employees Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) Responding to support requests on a daily basis Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed. Build and deploy new desktops and laptops May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

Job Description Job Description This position requires exceptional customer service, communication and organizational skills, a strong working knowledge of PC’s, Mac's, mobile devices and related peripherals with keen attention to detail and the ability to prioritize responsibilities. The responsibilities shall include, but not be limited to, the following: 1. Provides Level 1 technical support for customers at the Territorial Headquarters facility and the Eastern territory as needed. Level 1 support includes desktop, printer, peripheral support, network troubleshooting on the client side, Microsoft365 client support, communications systems (e.g., Content systems, MS Teams, email), installing and configuring approved applications and software. Additionally, processing supervisory approvals to modify Directory service system and user configurations, mobile device support, website access, facilitating and supporting client remote access. 2. Candidates must possess a minimum of three year