Help Desk Coordinator Salary in Washington, District of Columbia

The Information Technology (ITS) department at Charles River Associates is currently a team of 40 professionals dedicated to enhancing, maintaining, and developing the firm's technology infrastructure and security. The team is comprised of six functions: Enterprise Applications Services, Service Delivery & Telecom, Information Security, Infrastructure, Cloud and Networks, Project Management and Procurement and Human Resource Information Systems. Information Technology staff are based in the Boston, Chicago, College Station, London, Munich, New York, Oakland, and Washington, DC offices. Job Overview The Senior IT Support Specialist's role is to improve the productivity of CRA's employees by providing a point of contact for problem resolution and information. This is accomplished through diagnosis, identification and resolution of problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email communication, and han

We have an exciting opportunity for a User Support Coordinator in the Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals. The User Support Coordinator (onsite) will serve as a liaison between the user population and IT professionals and ensure that user impact is considered in IT decisions. Responsibilities and Duties: In an onsite environment, resolves immediate office issues as well as requests escalated by the Help Desk, including cross-office remote support. Troubleshoots IT issues, including software and network issues, software installations, applications, document imports, connectivity issues, etc. Proactively anticipates and resolves user issues through review of tickets and communications with users. Evaluates, tests and implements new technologies. Consults with IT staff or vendors in addressing IT issues. Updates H

Deputy Program Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW A SERVICE DESK DEPUTY PROGRAM MANAGER WILL MAKE AN IMPACT The Service Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not limited to: Provide program support as a Service Desk Supervisor Supervise 45 Service Desk Technicians Ti

Location DC Office - 655 New York Avenue NW Suite 800 Business At Brookfield Properties, our global network and relationships are here for our tenants and partners wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play dont just coexist, but thrive. If youre ready to be a part of our team, we encourage you to apply. Job Description We Are Brookfield Properties: We are seeking a highly motivated individual to join the Brookfield Properties U.S. Office Division in Washington, DC. In this role, you will play a key part in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you. Role & Responsibilities: Coordinate with team members and 3rd party service support groups to effectively resolve incidents and service requests according to Brookfield. Provide

Job Description Job Description Overview of CompanyICSI is a rapidly growing MSP in Annapolis, Maryland and has been servicing the DC Metro area since 1987.Job Description: Help Desk Coordinator / Dispatch ManagerDuties: Provides daily supervision and direction to helpdesk teamManage personnel who serve as the first point of contact for troubleshooting hardware, software, PC, printer, and Network issuesAssigning and tracking helpdesk ticketsTracking, reporting, and ensuring adherence to SLAsProvides administrative and technical direction to helpdesk teamStrong communication, leadership, and customer service skills.Defining processes and operations for Service Delivery and Professional ServicesWorks closely with other teams and clients to coordinate plans and activitiesAnalyze, evaluate, and resolve client service delivery challenges.Monitor and review all service and support queues to assign ticket priority, and escalations, determine if request is new or DocumentReview and improve wor

Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time, Temp to Perm after 6 months Company: AITHERAS LLC , working at the Office of the Pardon Attorney, Department of Justice Start Date: Upon completion of Security Clearance, through May 31, 2024, with potential for extension Schedule: 40 hours/week, Monday-Friday, 7:00 AM 6:00 PM window Responsibilities: + Provide on-site technical support and updates to a public-facing website. + Quickly learn and manage new data management systems. + Create, modify, and execute various reports (daily, weekly, monthly, quarterly). + Offer technical assistance to both new and current users of internal database systems. + Conduct testing and updates following database upgrades or fixes. + Support office staff with technical issues, including routine maintenance and troubleshooting of technical equipment. + Uphold cybersecurity, data protection, and privacy principles. Basic Qualification