As of April 01, 2025, the average annual salary for a Help Desk Lead in Washington is $65,889. Salary.com reports that pay typically ranges from $52,007 to $74,609, with most professionals earning between $39,368 and $82,548.
Manage the processing of incoming calls to the Help Desk via telephone, and e-mail to ensure courteous, timely, and effective resolution of end user issues.
May 17, 2023
Help Desk Lead in Greenbelt, MD
Develop & Maintain Service Desk agents training documentation, provide formal and continuous training to ensure high-quality service response.
November 20, 2022
Support the development of standard operating procedures, Knowledge Base (KB) articles for the use of service desks agents.
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About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
About Washington Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the north....More