Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
April 01, 2023
Prepares for departmental pre-shift huddles or briefings by giving them culture training topics and pertinent hotel information.
May 19, 2023
Provides support to the valet/bell team by assisting with parking/retrieving vehicles, ensuring proper labeling of luggage and vehicles, and providing shuttle rides to guests if needed.
April 17, 2023
Maintains knowledge of room details as well as rates, packages, discounts and group package plans in order to process reservation requests or cancellations if needed.
May 19, 2023
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
December 24, 2022
Assist in the management of the GSA team, ensuring that staff members capitalize on sales opportunities, deliver outstanding guest service, and efficiently and accurately administer ticket and membership sales processes.
December 27, 2022
Demonstrate knowledge of all services/features, hotel facilities, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities in order to promptly and accurately respond to guest inquiries.
January 14, 2023