Supports both internal and external customer interactions in the level one queues including ATM/Debit, PIN resets, check by phone, and account transfers.
December 13, 2022
Provide a high level of service to our callers to ensure they understand the process, and to create referrals.
December 22, 2022
Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
January 02, 2023
Answer service calls of increasing complexity regarding eMoney applications as they progress through training, relying on resources when needed.
February 08, 2023
Assist clients with floral, plant and accessory product selection in retail shop and design floral and plant product based on skill and experience level.
February 13, 2023
Follow escalation workflows for assignment of cases beyond the scope of support, including but not limited to sales, network management, enhancement, and repair case types.
February 14, 2023
Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
March 11, 2023
Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
April 08, 2023
Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership.
May 05, 2023
Manage digital banking cases from origination to resolution, including but not limited online banking, mobile banking, and interfaced applications, such as bill pay, cash management, and interactive voice response system requests.
May 16, 2023
