Customer Care Lead Salary in Schenectady, NY

Change City

How much does a Customer Care Lead make in Schenectady, NY? The average Customer Care Lead salary in Schenectady, NY is $64,486 as of May 28, 2024, but the salary range typically falls between $57,172 and $73,133. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Search Customer Care Lead Jobs in Schenectady, NY

Develop a Job description

Pay Equity

Salary range for a Customer Care Lead

$57,172 to $73,133

Employers: Find Surveys For This Job

Employers: Price Your Company Jobs

View Average Salary for United States
Adjust Customer Care Lead Salary:
Select State
Select City in NY
Choose Similar Job
Pick Related Category
View Cost of Living in Schenectady, New York

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

Customer Care Lead

Review the job openings and experience requirements for the Customer Care Lead job to confirm that it is the job you are seeking.

See user submitted job responsibilities for Customer Care Lead.

Search Customer Care Lead Job Openings

Job Openings for Customer Care Lead in Schenectady, NY

BDC Customer Care Specialist

Audi Rocklin - Rocklin , CA

We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate ... Work closely with the Service Manager and other sales/service personnel to ensure sales lead ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 60 days ago

Customer Care Specialist 2

One Claim Solution LLC - Gilbert , AZ

The primary function of the Customer Care Specialist is to lead communications with property owners in English to obtain payments for services provided, and to resolve insurance claims issues. In ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 71 days ago

Lawn Care Lead Technician/Assistant Field Manager

Savvy Lawn Care Marvels LLC - Portland , OR

We are looking for someone that enjoys this type of work (being outside, making customer yard ... Ability to lead * Full Time needed * Reliable (on time) * Fast pace but also high quality work ...

ZipRecruiter - 83 days ago

Lead Patient Care Technician

Mindful Health Solutions - Sacramento , CA

Lead Patient Care Technician About the Company: Mindful Health Solutions is a leading outpatient ... The candidate for this role is required to provide excellent, friendly customer service throughout ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 14 days ago

Wound Care Marketing Lead-Spokane Area

HEALWELL MANAGEMENT LLC - Spokane , WA

Job Summary As the Marketing lead at HealWell Medical, a patient wound care company, youll drive ... Your leadership will be pivotal in empowering our team to deliver exceptional customer experiences ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago

Lead Caregiver

Gifted Angel Home Care LLC - Everett , WA

... their care needs to then acquire a home visit then turn the lead to a client for the agency ... clients. 3. Customer service and sales follow up experience is preferred. 5. You MUST have ...

ZipRecruiter - 7 days ago

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

Submit Other Responsibilities

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

Detailed skills and competency reports for specific positions
Job and employee pricing reports
Compensation data tools, salary structures, surveys and benchmarks.

Learn about

Customer Care Lead Salary By Experience Levels in Schenectady, NY

How much should you be earning in Customer Care Lead in Schenectady, NY based on your current experience?

Tell us how much experience you have and see an estimate of earnings and view how different experience leavels impact potential pay for Customer Care Lead in Schenectady, NY

RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Schenectady, NY

Do you know how much should you be paid for a Customer Care Lead position in Schenectady, NY based on your education level?

Tell us about your education and see an estimate of earnings for Customer Care Lead in Schenectady, NY and well to know the impact of education on future careers.

LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Schenectady, NY

Average Base Salary

Core compensation

57172

73133

64486

Average Total Cash Compensation

Includes base and annual incentives

59025

77219

67268

What is the average salary for Customer Care Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Schenectady, NY. The base salary for Customer Care Lead ranges from $57,172 to $73,133 with the average base salary of $64,486. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,025 to $77,219 with the average total cash compensation of $67,268.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$64,486	$57,172 - $73,133
Bonus	$2,781	$1,853 - $4,086
Total Pay	$67,268	$59,025 - $77,219

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Schenectady, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Schenectady, NY
CITY, STATE Albany, NY	AVERAGE SALARY RANGE $57,331 - $73,335	COMPARE TO Schenectady, NY
CITY, STATE Troy, NY	AVERAGE SALARY RANGE $57,308 - $73,307	COMPARE TO Schenectady, NY
CITY, STATE Nassau, NY	AVERAGE SALARY RANGE $62,104 - $79,442	COMPARE TO Schenectady, NY
CITY, STATE Bennington, VT	AVERAGE SALARY RANGE $57,128 - $73,076	COMPARE TO Schenectady, NY
CITY, STATE Pittsfield, MA	AVERAGE SALARY RANGE $57,673 - $73,774	COMPARE TO Schenectady, NY
CITY, STATE Rutland, VT	AVERAGE SALARY RANGE $56,130 - $71,800	COMPARE TO Schenectady, NY

See salaries for Customer Care Lead in locations close to Schenectady, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Schenectady, New York

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Customer Care Lead in Schenectady, NY

See Additional Similar Jobs

Loading results...

JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Team Lead	LOCATION Schenectady, NY	MINIMUM SALARY $55,845	MAXIMUM SALARY $71,512
JOB TITLE Customer Care Team Leader	LOCATION Schenectady, NY	MINIMUM SALARY $56,600	MAXIMUM SALARY $72,400
JOB TITLE Customer Lead	LOCATION Schenectady, NY	MINIMUM SALARY $31,130	MAXIMUM SALARY $43,464
JOB TITLE Customer Care Executive	LOCATION Schenectady, NY	MINIMUM SALARY $208,790	MAXIMUM SALARY $274,890
JOB TITLE Customer Care Supervisor	LOCATION Schenectady, NY	MINIMUM SALARY $68,300	MAXIMUM SALARY $89,100
JOB TITLE Customer Care Director	LOCATION Schenectady, NY	MINIMUM SALARY $154,800	MAXIMUM SALARY $202,200

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Schenectady, NY that might be a good fit for the type of job and salary you are looking for.

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

57172

73133

About Schenectady, New York Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city....More

Schenectady, New York area prices were up 1.5% from a year ago

Customer Care Lead Salary in popular cities: New York, Buffalo, Rochester

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

Jobs with a similar salary range to Customer Care Lead : Energy Associate, City Librarian, Science Librarian