Customer Experience Lead Salary in Boston, MA

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How much does a Customer Experience Lead make in Boston, MA? The average Customer Experience Lead salary in Boston, MA is $71,059 as of March 26, 2024, but the salary range typically falls between $62,998 and $80,585. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Customer Experience Lead

$62,998 to $80,585

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Customer Experience Lead

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Job Openings for Customer Experience Lead in Boston, MA

Manager of Customer Experience

Emerging Blue Jobs - San Leandro , CA

Manager of Customer Experience Torani is a purpose driven, people focused company with a passion ... You are excited to lead CX for this business, and deliver on what we do best, create Radical ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 2 days ago

Member Experience Lead

Trofholz Technologies - Rocklin , CA

TRZ beckons for a Member Experience Lead, a role tailored for those who intertwine their fervor for ... Under the guidance of our Center Director, you'll orchestrate member and customer events, directly ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago

Advanced Digital Insights Analyst - Customer Experience

Kroger - San Jose , CA

Lead measurement strategy with stakeholders to enable reporting results effectively, leading to ... Any experience using Adobe Customer Journey Analytics, Adobe Experience Platform, Adobe Processing ...

LinkedIn - 26 days ago

Senior Vice President of Customer Experience

Interface AI - San Francisco , CA

Lead, mentor, and scale the Customer Success, Customer Support and services teams to ensure that ... Experience in AI-driven or tech companies preferred. * Proven track record in leading and scaling ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 37 days ago

Customer Support Team Lead (Hybrid)

Haus Labs by Lady Gaga - El Segundo , CA

Customer Support Team Lead Salary: $60,000-$70,000 Department: Digital Manager ... Manager, Digital Customer Experience Who We Are Launched by Lady Gaga, Haus Labs is a vegan and ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 29 days ago

UX Design Lead, Software

R-Zero - San Francisco , CA

Your scope will encompass the entire customer journey from initial engagement to steady-state ... Experience owning design for data dashboards or other data visualization tools * B2B SaaS ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 2 days ago

What does a Customer Experience Lead do?

Common responsibilities of a Customer Experience Lead

Demonstrated experience developing others and ensuring team success by inspiring and enabling team best practices, guidelines, and process improvements.

August 11, 2022

Provide value adds and digital customer experience thought leadership in working within marketing, with business partners, and with digital channel partners.

December 13, 2022

Assisting the manager on duty with the implementation of opening/closing procedures.

January 30, 2023

Develop measurable objectives to evaluate outcomes of implementations and determine future steps and potential to experiences and/or execution approaches (feed outcomes back to continuous improvement cycle).

February 20, 2023

Manage the day-to-day of the inbox, customer escalations, and determine proper staffing levels across channels/views to ensure customer service expectations are met.

February 28, 2023

Monitor Pending tickets for drafts, follow ups, refunds, and additional actions needed and solve whenever possible.

March 18, 2023

Lead complex, enterprise-wide projects implementing new concepts that improve customer journeys and that may impact multiple customer channels and touch points, including retail, dealer, assisted and digital channels.

March 20, 2023

Create modular design systems as they apply to product or marketing experiences and needs, with focus on consistency and attention to the smallest detail.

March 22, 2023

Drive processes and organizational changes that improve the CX Team's efficiency and effectiveness to enhance the overall experience across all stakeholders.

March 24, 2023

Act as the expert on all customer-facing policies and drive cross-functional efforts to improve those policies as needed.

April 05, 2023

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Customer Experience Lead Salary By Experience Levels in Boston, MA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Experience Lead Salary By Level of Education in Boston, MA

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Experience Lead in Boston, MA

Average Base Salary

Core compensation

62998

80585

71059

Average Total Cash Compensation

Includes base and annual incentives

65041

85088

74118

What is the average salary for Customer Experience Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Lead in Boston, MA. The base salary for Customer Experience Lead ranges from $62,998 to $80,585 with the average base salary of $71,059. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $65,041 to $85,088 with the average total cash compensation of $74,118.

View Average Salary for Customer Experience Lead as table

	Average Salary	Average Salary Range
Base Salary	$71,059	$62,998 - $80,585
Bonus	$3,059	$2,043 - $4,504
Total Pay	$74,118	$65,041 - $85,088

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Experience Lead Salary Near Boston, MA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Boston, MA
CITY, STATE Revere, MA	AVERAGE SALARY RANGE $63,318 - $80,994	COMPARE TO Boston, MA
CITY, STATE Brookline, MA	AVERAGE SALARY RANGE $63,318 - $80,994	COMPARE TO Boston, MA
CITY, STATE Malden, MA	AVERAGE SALARY RANGE $63,318 - $80,994	COMPARE TO Boston, MA
CITY, STATE Somerville, MA	AVERAGE SALARY RANGE $63,318 - $80,994	COMPARE TO Boston, MA
CITY, STATE Quincy, MA	AVERAGE SALARY RANGE $63,318 - $80,994	COMPARE TO Boston, MA
CITY, STATE Arlington, MA	AVERAGE SALARY RANGE $63,318 - $80,994	COMPARE TO Boston, MA

See salaries for Customer Experience Lead in locations close to Boston, MA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Boston, Massachusetts

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Customer Experience Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Boston, MA that might be a good fit for the type of job and salary you are looking for.

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62998

80585

About Boston, Massachusetts Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts area prices were up 2.5% from a year ago

Customer Experience Lead Salary in popular cities: Worcester, Springfield, Lowell

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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