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As of August 01, 2026, the average salary for a Customer Experience Lead in Massachusetts is $67,747 per year, which breaks down to an hourly rate of $33.
However, a Customer Experience Lead's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Lead Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $77,622 | $6,469 | $1,493 | $37 |
| Average | $67,747 | $5,646 | $1,303 | $33 |
| 25th Percentile | $62,571 | $5,214 | $1,203 | $30 |
Victoria's Secret & Company - Braintree, MA
Victoria's Secret - Saugus, MA
Beacon Biosignals - Boston, MA
Sloomoo Institute LLC - Boston, MA
A Customer Experience Lead's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Lead's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Client Se... Level Customer Experience Lead | $80,637 |
| Client Se... Level Customer Experience Lead | $109,048 |
| Customer ... Level Customer Experience Lead | $67,021 |
| Customer ... Level Customer Experience Lead | $79,955 |
| Customer ... Level Customer Experience Lead | $105,487 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Leads. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Lead roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Hospitality & Leisure and Edu., Gov't. & Nonprofit sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Experience Lead positions in Insurance or Energy & Utilities typically offer lower base pay, as these industries often view Customer Experience Lead as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Hospitality & Leisure | $84,684 | $41.0 | 25% |
| Edu., Gov't. & Nonprofit | $81,297 | $39.0 | 20% |
| Pharmaceuticals | $79,942 | $38.0 | 18% |
| Financial Services | $77,910 | $37.0 | 15% |
| MFG Durable | $75,877 | $36.0 | 12% |
Understanding how a Customer Experience Lead's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $77,622 | $6,469 | $1,493 | $37 |
| Average | $67,747 | $5,646 | $1,303 | $33 |
| 25th Percentile | $62,571 | $5,214 | $1,203 | $30 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Lead job openings on our job board. Use the search bar below to find your perfect match.
Artery Cleaners
Duxbury, MA
Artery Cleaners | Duxbury, MA
Job Description. Job Description. We are seeking a Counterperson to become an integral part of our team. You will be responsible for selling products, merc... more
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BrightonONE
Brighton, MA
BrightonONE | Brighton, MA
Job Description. Job Description. Description. Title. Director, Customer Experience. Job Type. Full-time. Location. Hybrid — 4 days per week in Brighton, M... more
6 Days Ago
Spirax Group
Wilmington, MA
Spirax Group | Wilmington, MA
Customer Experience RepresentativeWhen you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a coopera... more
7 Days Ago
Amcor plc
Devens, MA
Amcor plc | Devens, MA
Accelerate The PossibleJoin a winning Amcor team that's transforming the packaging industry and improving lives around the world.At Amcor, we unpack possib... more
7 Days Ago
TJ Maxx
Peabody, MA
TJ Maxx | Peabody, MA
T.J. Maxx - 300 Andover St, Peabody, MA 01960, United States of America Department Manager As a Customer Experience Coordinator at T.J. Maxx, you'll:Take a... more
7 Days Ago
Danaher Corporation
Marlborough, MA
Danaher Corporation | Marlborough, MA
Bring More To LifeAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology. At Cytiva, one... more
7 Days Ago
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