Director of Customer Support Salary in Rochester, NY

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How much does a Director of Customer Support make in Rochester, NY? The average Director of Customer Support salary in Rochester, NY is $173,728 as of March 26, 2024, but the salary range typically falls between $151,639 and $197,609. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Support

$151,639 to $197,609

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Director of Customer Support

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Job Openings for Director of Customer Support in Rochester, NY

Director of Customer Experience and Special Projects

Abnormal Security - San Francisco , CA

As the Director of Customer Experience and Special Projects, you will play a pivotal role in ... Work closely with sales, marketing, product, and support teams to ensure a cohesive customer ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago

Director of Clinical Support

EmpiRx Health - Montvale , NJ

EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist ... As the Director of Clinical Support, your role will encompass a wide range of responsibilities

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago

Head of Customer Support (Remote Only - America/EMEA)

Hospitable.com - Remote , OR

Direct and oversee all aspects of an organization's customer support policies, objectives, and initiatives (including adding new channels of support such as phone support), and ensure those are ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 43 days ago

Director of Global Support

Interface AI - San Francisco , CA

Foster a customer-centric culture within the team, emphasizing the importance of proactive support and customer advocacy. * Oversee the development and maintenance of support documentation, including ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 30 days ago

Director of Guest Services

Local Vacation Rentals - Denver , CO

We are seeking a highly experienced and dynamic Director of Guest Services to lead our guest ... A minimum of 8-10 years of professional experience in customer support or a related field, with a ...

ZipRecruiter - 5 days ago

Senior Director of Sales

Zerova Technologies USA LLC - Fremont , CA

Starting at $200,000 + Commission Senior Director of Sales As the Senior Director of Sales at ... Previous involvement in supporting beta, proof of concept, and pilot programs at customer sites ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 10 days ago

What does a Director of Customer Support do?

Common responsibilities of a Director of Customer Support

Monitor and manage the PC inventory for appropriate onboarding and off-boarding of staff.

December 29, 2022

Provide data to internal partners to work collaboratively on quality improvement in both product and in-home delivery experience along with Research and Development initiatives.

January 31, 2023

Manage and lead continuous improvement efforts in a professional contact center and field service organization that provides a high level of support to our consumers, retail stores, independent dealers and internal customers.

February 12, 2023

Leads major strategic initiatives including the preparations of strategy and vision that articulates the end state and business case for the initiative while driving alignment and consensus to the strategy across departments and senior leaders.

February 13, 2023

Supports the Division of University Advancement to achieve strategic and fundraising goals, as well as campaign goals/objectives, through positive and productive interaction and collaboration with all departmental staff.

February 17, 2023

Report on and monitor performance metrics, and develop strategies to improve where needed.

February 19, 2023

Sets the highest standards for our customer experience in all aspect of our business by setting expectations of excellence in all training, services and programs.

March 07, 2023

Develop and publish documentation, standard operating procedures, and videos that allow staff to self-service learn about the technologies used by the division.

March 23, 2023

Understanding of the genomics landscape, especially NGS (synthetic biology and combinatorial chemistry also desirable).

April 04, 2023

Collaborate with internal stakeholders on process improvements in support and other teams.

April 26, 2023

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Director of Customer Support Salary By Experience Levels in Rochester, NY

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Support Salary By Level of Education in Rochester, NY

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LEVEL OF EDUCATION

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Average Salary Range for Director of Customer Support in Rochester, NY

Average Base Salary

Core compensation

151639

197609

173728

Average Total Cash Compensation

Includes base and annual incentives

171212

238077

202011

What is the average salary for Director of Customer Support in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Support in Rochester, NY. The base salary for Director of Customer Support ranges from $151,639 to $197,609 with the average base salary of $173,728. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $171,212 to $238,077 with the average total cash compensation of $202,011.

View Average Salary for Director of Customer Support as table

	Average Salary	Average Salary Range
Base Salary	$173,728	$151,639 - $197,609
Bonus	$28,282	$19,573 - $40,468
Total Pay	$202,011	$171,212 - $238,077

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Support Salary Near Rochester, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Rochester, NY
CITY, STATE Henrietta, NY	AVERAGE SALARY RANGE $151,915 - $197,968	COMPARE TO Rochester, NY
CITY, STATE Buffalo, NY	AVERAGE SALARY RANGE $150,456 - $196,067	COMPARE TO Rochester, NY
CITY, STATE Niagara Falls, NY	AVERAGE SALARY RANGE $150,148 - $195,665	COMPARE TO Rochester, NY
CITY, STATE Clay, NY	AVERAGE SALARY RANGE $153,264 - $199,726	COMPARE TO Rochester, NY
CITY, STATE Syracuse, NY	AVERAGE SALARY RANGE $153,264 - $199,726	COMPARE TO Rochester, NY
CITY, STATE Jamestown, NY	AVERAGE SALARY RANGE $145,953 - $190,199	COMPARE TO Rochester, NY

See salaries for Director of Customer Support in locations close to Rochester, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Rochester, New York

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Technical Customer Support Director	LOCATION Rochester, NY	MINIMUM SALARY $158,140	MAXIMUM SALARY $192,166
JOB TITLE Customer Support Services Director	LOCATION Rochester, NY	MINIMUM SALARY $149,640	MAXIMUM SALARY $195,510
JOB TITLE Field Customer Support Director	LOCATION Rochester, NY	MINIMUM SALARY $169,300	MAXIMUM SALARY $207,000
JOB TITLE Customer Success Director	LOCATION Rochester, NY	MINIMUM SALARY $145,050	MAXIMUM SALARY $181,906
JOB TITLE Technical Customer Support Manager	LOCATION Rochester, NY	MINIMUM SALARY $98,628	MAXIMUM SALARY $127,969
JOB TITLE Customer Service Director	LOCATION Rochester, NY	MINIMUM SALARY $149,639	MAXIMUM SALARY $195,502

The Director of Customer Support job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Rochester, NY that might be a good fit for the type of job and salary you are looking for.

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151639

197609

About Rochester, New York Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) eas....More

Rochester, New York area prices were up 1.5% from a year ago

Director of Customer Support Salary in popular cities: New York, Buffalo, Yonkers

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