Director of Customer Support Salary in Springfield, MA

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How much does a Director of Customer Support make in Springfield, MA? The average Director of Customer Support salary in Springfield, MA is $184,145 as of March 26, 2024, but the salary range typically falls between $160,732 and $209,457. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Support

$160,732 to $209,457

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Director of Customer Support

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Job Openings for Director of Customer Support in Springfield, MA

Director of Customer Experience and Special Projects

Abnormal Security - San Francisco , CA

As the Director of Customer Experience and Special Projects, you will play a pivotal role in ... Work closely with sales, marketing, product, and support teams to ensure a cohesive customer ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago

Head of Customer Support (Remote Only - America/EMEA)

Hospitable.com - Remote , OR

Direct and oversee all aspects of an organization's customer support policies, objectives, and initiatives (including adding new channels of support such as phone support), and ensure those are ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 43 days ago

Director of Global Support

Interface AI - San Francisco , CA

Foster a customer-centric culture within the team, emphasizing the importance of proactive support and customer advocacy. * Oversee the development and maintenance of support documentation, including ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 30 days ago

Director of Business Development

Understanding Recruitment - Palo Alto , CA

... support our rapidly expanding customer base in North America. Responsibilities: * Engage in consultative, relationship-driven sales processes with a focus on 20-30 prospects/accounts, driving ...

LinkedIn - 3 days ago

Senior Director of Sales

Zerova Technologies USA LLC - Fremont , CA

Starting at $200,000 + Commission Senior Director of Sales As the Senior Director of Sales at ... Previous involvement in supporting beta, proof of concept, and pilot programs at customer sites ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 10 days ago

Director of Sales

Nelson Connects - Santa Rosa , CA

In addition, the DOS provides support to inside salespeople (RSAs) and division managers. This ... customer service skills, and be adept at building strong relationships with staff at all levels of ...

ZipRecruiter - 4 days ago

What does a Director of Customer Support do?

Common responsibilities of a Director of Customer Support

Monitor and manage the PC inventory for appropriate onboarding and off-boarding of staff.

December 29, 2022

Provide data to internal partners to work collaboratively on quality improvement in both product and in-home delivery experience along with Research and Development initiatives.

January 31, 2023

Manage and lead continuous improvement efforts in a professional contact center and field service organization that provides a high level of support to our consumers, retail stores, independent dealers and internal customers.

February 12, 2023

Leads major strategic initiatives including the preparations of strategy and vision that articulates the end state and business case for the initiative while driving alignment and consensus to the strategy across departments and senior leaders.

February 13, 2023

Supports the Division of University Advancement to achieve strategic and fundraising goals, as well as campaign goals/objectives, through positive and productive interaction and collaboration with all departmental staff.

February 17, 2023

Report on and monitor performance metrics, and develop strategies to improve where needed.

February 19, 2023

Sets the highest standards for our customer experience in all aspect of our business by setting expectations of excellence in all training, services and programs.

March 07, 2023

Develop and publish documentation, standard operating procedures, and videos that allow staff to self-service learn about the technologies used by the division.

March 23, 2023

Understanding of the genomics landscape, especially NGS (synthetic biology and combinatorial chemistry also desirable).

April 04, 2023

Collaborate with internal stakeholders on process improvements in support and other teams.

April 26, 2023

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Director of Customer Support Salary By Experience Levels in Springfield, MA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Support Salary By Level of Education in Springfield, MA

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LEVEL OF EDUCATION

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Average Salary Range for Director of Customer Support in Springfield, MA

Average Base Salary

Core compensation

160732

209457

184145

Average Total Cash Compensation

Includes base and annual incentives

181478

252352

214123

What is the average salary for Director of Customer Support in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Support in Springfield, MA. The base salary for Director of Customer Support ranges from $160,732 to $209,457 with the average base salary of $184,145. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $181,478 to $252,352 with the average total cash compensation of $214,123.

View Average Salary for Director of Customer Support as table

	Average Salary	Average Salary Range
Base Salary	$184,145	$160,732 - $209,457
Bonus	$29,978	$20,746 - $42,895
Total Pay	$214,123	$181,478 - $252,352

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Support Salary Near Springfield, MA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Springfield, MA
CITY, STATE Chicopee, MA	AVERAGE SALARY RANGE $161,001 - $209,809	COMPARE TO Springfield, MA
CITY, STATE Holyoke, MA	AVERAGE SALARY RANGE $161,001 - $209,809	COMPARE TO Springfield, MA
CITY, STATE Westfield, MA	AVERAGE SALARY RANGE $161,001 - $209,809	COMPARE TO Springfield, MA
CITY, STATE Manchester, CT	AVERAGE SALARY RANGE $166,865 - $217,450	COMPARE TO Springfield, MA
CITY, STATE East Hartford, CT	AVERAGE SALARY RANGE $166,865 - $217,450	COMPARE TO Springfield, MA
CITY, STATE Hartford, CT	AVERAGE SALARY RANGE $166,865 - $217,450	COMPARE TO Springfield, MA

See salaries for Director of Customer Support in locations close to Springfield, MA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Springfield, Massachusetts

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Technical Customer Support Director	LOCATION Springfield, MA	MINIMUM SALARY $167,622	MAXIMUM SALARY $203,688
JOB TITLE Customer Support Services Director	LOCATION Springfield, MA	MINIMUM SALARY $158,620	MAXIMUM SALARY $207,230
JOB TITLE Field Customer Support Director	LOCATION Springfield, MA	MINIMUM SALARY $179,500	MAXIMUM SALARY $219,400
JOB TITLE Customer Success Director	LOCATION Springfield, MA	MINIMUM SALARY $153,747	MAXIMUM SALARY $192,813
JOB TITLE Technical Customer Support Manager	LOCATION Springfield, MA	MINIMUM SALARY $104,541	MAXIMUM SALARY $135,641
JOB TITLE Customer Service Director	LOCATION Springfield, MA	MINIMUM SALARY $158,612	MAXIMUM SALARY $207,224

The Director of Customer Support job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Springfield, MA that might be a good fit for the type of job and salary you are looking for.

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160732

209457

About Springfield, Massachusetts Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United State....More

Springfield, Massachusetts area prices were up 1.6% from a year ago

Director of Customer Support Salary in popular cities: Boston, Worcester, Lowell

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