Develop analytical view of the EM organization, including overall and business unit metrics / KPIs, measurement and reporting mechanisms to communicate to ALT, USLT, USCLT and SDLT members with a focus on process improvement, lean six sigma methodologies to drive results, specifically revenue generation / recognition and overall PSO profitability.
September 06, 2021
Manage and develop several customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs.
October 05, 2021
Building upon the current Client Engagement team and capabilities, including forecasting future needs, team growth, requirements gathering, process development and technology implementation.
October 25, 2021
Create and execute multi-year roadmap centered around best in class initiatives leveraging data to implement strategies that promote and achieve a culture of excellence and high engagement.
October 26, 2021
Understands that different approaches work in different places.
November 15, 2021
Drive overall customer experience via alignment of EM roles and responsibilities across all internal / external customer-facing interactions, such as field sales, clinical and service representatives.
November 28, 2021
Helps to prioritize initiatives in relationship to greatest impact on client revenue goals or KPIs.
December 10, 2021