Supervise recruitment, training, retention, and development of staff in accordance with the company hiring process, personnel policies, and budget requirements.
February 04, 2023
Assist business customers (store and corporate employees) via telephone, email, and Google Hangout to resolve or escalate IT issues and problems.
April 10, 2023
Develop high performance teams and optimize the operational processes using tools, methodologies, disciplined project and process management, and coaching to ensure that business objectives are achieved.
April 16, 2023
Leads and supports, from a departmental perspective, any planned project implementations and rollouts, new store openings, remodels/relocations, and closings.
April 18, 2023
Provides leadership, direction, team building, coaching and decision making for problem and conflict resolution with project teams and members.
May 01, 2023
Manages escalation communications with customers and colleagues from all departments to provide comfort that their issue is being properly addressed.
May 01, 2023
Monitors call data and volumes regularly and recommends and/or schedules adjustments to staffing levels accordingly.
May 01, 2023
Demonstrates effective leadership skills including initiative, sensitivity, delegation and organizational vision, total quality management and continuous quality improvement.
May 12, 2023
Works with IT Leadership and mentioned support staff to attain customer service and processing goals.
May 15, 2023
Supports the team with knowledge for all inbound customer calls with an elevated skillset in troubleshooting of basic network issues, hardware and software issues pertaining to retail point-of-sale equipment.
May 20, 2023
