Lead initiatives for transforming requirement elicitation process by identifying opportunities for process improvements and usage of industry standard tools for diagramming, mock-ups, trace analysis, rapid wire-framing, prototyping and collaborative UX designing.
February 12, 2023
Document technical requirements and design specification to implement development and management environment including project management tools, SDLC tools, performance monitoring and reporting tools.
April 20, 2023
Participate in research and analysis of new technologies that can be used to modernize the above business processes or facilitate the analysis and development of the system enhancements throughout the project lifecycle.
May 04, 2023
Assists in the development of system process flows and controls with Process Engineering and Controls Excellence, with focus on continuous improvement, and refinement of current practices to industry best practice, and SAP standard.
January 16, 2023
Understand, translate, and communicate both business and technical objectives from multiple perspectives including client view, internal development view, and operational and support view.
January 28, 2023
Creates the high-level technical design for one or more highly-complex projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business and functional) and systems architecture.
February 19, 2023
Provides expert direction in client system trouble shooting, and design, testing, conversion and evaluation of data and functionality for business areas, including but not limited to customers, pricing, quoting, ordering, planning, design, finance, human resources, and billing for international regions.
March 29, 2023
Develop and maintain long-term training documentation and continuous learning opportunities (webinars, communications, best-known practices, and detailed training documents that are posted on Shield Central (SharePoint platform)Construct user adoption/experience surveys.
April 09, 2023
Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability knowledge to excel at client delivery, having developed expertise in a specific area.
April 20, 2023
Demonstrated experience managing and supervising employees in labor categories and with skills applicable to customer support center projects similar in size and scope as referenced in this PWS.
April 22, 2023