Acts as the intermediary arbiter settling customer disputes over rulings arising with table games.
February 17, 2023
Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
March 01, 2023
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
April 10, 2023
Promotes positive customers relations providing a delightful gaming experience by, answering questions, resolving disputes, calling beverage servers, comping etc.
May 11, 2023
Offers the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
May 13, 2023
Assists the Table Games Assistant Shift Manager and Table Games Shift Manager, Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player.
May 14, 2023
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
May 15, 2023
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
May 16, 2023