Support continuous improvement in the operation and functioning of the system, as well as the system support process quality of the operations.
January 20, 2023
Lead team to ensure calls are handled and tickets created /documented/ escalated according to documented ASD Procedures.
February 07, 2023
Participate in the direct and indirect training of PC LAN Technicians and end users where applicable.
February 17, 2023
Develop and implement standard operating procedures for IT functions.
March 13, 2023
Provide direct support for administrative desktop systems, including support for application software (Particularly Office365 and other essential applications) at the desktop level.
March 30, 2023
Building a strong team by hiring, motivating, guiding, and developing direct report.
April 15, 2023
Assists in the development and implementation of programmatic goals and objectives.
May 10, 2023