Manage & further develop an existing WFM function in order to deliver service requirements, commercial requirements, maximize revenue and optimize cost.
October 15, 2021
Understand current process workflow and come up with the proactive MIS / ideas to assist business with improved performance.
October 29, 2021
Demonstrated experience in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training.
November 10, 2021
Develops new reporting and analytics that will drive business results and discovers new ways to cull data to provide new streams of metric based information.
November 30, 2021
Review, analyze, and assess the long term forecast validate for accuracy based on recent results, trends in contact volume, and productivity, as well as site level staffing attainment capabilities.
December 17, 2021
Acts as subject matter expert related to the effective use of analytical methodologies, particularly those related to decision tree, time series data, forecasting, and econometric modeling.
December 22, 2021
Collaborate with Finance, Analytics, Operations, Product Management, Technology, Human Resources, and Change Management business partners to communicate opportunities for business improvement and explain deviations from operating plans.
January 18, 2022