Develops new reporting and analytics that will drive business results and discovers new ways to cull data to provide new streams of metric based information.
November 20, 2019
Collaborate with Finance, Analytics, Operations, Product Management, Technology, Human Resources, and Change Management business partners to communicate opportunities for business improvement and explain deviations from operating plans.
March 08, 2020
Create a dynamic contact center culture while driving operational performance of the customer service department by developing, managing, and monitoring strategies to improve customer services operations.
March 08, 2020
Lead a team of Senior, SQL, and reporting analysts, providing Provide 360Feedback to drive accuracy, deliver clear analytics that tell a complete story, and develop your direct reports to expand their analytical and functional proficiencies.
March 09, 2020
Demonstrated experience in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training.
April 19, 2020
Manage & further develop an existing WFM function in order to deliver service requirements, commercial requirements, maximize revenue and optimize cost.
May 01, 2020
Review, analyze, and assess the long term forecast validate for accuracy based on recent results, trends in contact volume, and productivity, as well as site level staffing attainment capabilities.
May 11, 2020