Works closely with Client Services, Operations, Sales, Implementations Education/QA.
October 05, 2021
Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
October 30, 2021
Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
October 31, 2021
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
November 16, 2021
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
December 13, 2021
Demonstrated ability to think strategically, develop, present and implement proposals.
January 06, 2022
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
January 13, 2022