Average Salary for Jobs with Help Desk / Desktop Support Skills

The average salary for jobs that require the skills of Help Desk / Desktop Support is $79,551 based on United States National Average.

Base Salary

Core compensation

$45,721
$113,381
$79,551
EHR User Support Specialist
Alternate Job Titles: EPIC User Help Desk Specialist

Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate. Requires a bachelor's degree in a related area. Typically reports to ... View job details


Help Desk Senior Supervisor
Alternate Job Titles: IT Help Desk Senior Supervisor | IT Service Desk Senior Supervisor | IT Support Desk Senior Supervisor | User Support Help Desk Senior Supervisor

Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the la... View job details


Help Desk Supervisor
Alternate Job Titles: IT Help Desk Supervisor | IT Service Desk Supervisor | IT Support Desk Supervisor | User Support Help Desk Supervisor

Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the la... View job details


Help Desk Support Specialist I
Alternate Job Titles: Help Desk Technician | Help Desk Technician I | Help Desk Tier 1 Specialist | Help Desk User Support I

Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to resea... View job details


Help Desk Support Specialist II
Alternate Job Titles: Help Desk Technician II | Help Desk Tier 2 Specialist | Help Desk User Support II

Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to resea... View job details