Average Salary for Jobs with Shared Services Skills

The average salary for jobs that require the skills of Shared Services is $188,766 based on United States National Average.

Base Salary

Core compensation

$93,671
$283,862
$188,766
Contact Center Director
Alternate Job Titles: Call Center Operations Director

Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technol... View job details


Contact Center Traffic and Scheduling Manager
Alternate Job Titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager

Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfacti... View job details


Top Contact Center Executive
Alternate Job Titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center Operations

Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations a... View job details