Average Salary for Jobs with Shared Services Skills

The average salary for jobs that require the skills of Shared Services is $195,716 based on United States National Average.

Base Salary

Core compensation

$101,513
$289,920
$195,716
Contact Center Director
Alternate Job Titles: Call Center Director

Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor... View job details

Customer Information Center Manager
Alternate Job Titles: Customer Technical Information Center Manager

Responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty. Typically reports to a head... View job details

Top Contact Center Executive
Alternate Job Titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center

Plans and directs all aspects of an organization's contact center policies, objectives, and initiatives. Develops and administers procedures for interacting with customers in a contact center environment. Evaluates, analyses contact center operations and oversees any efficiency improvement. May require an advanced degree. Typically reports to top management. Manages a departmental function within ... View job details

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About Shared Services

Shared services is the provision of a service by one part of an organization or group, where that service had previously been found, in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider. The key here is the idea of 'sharing' within an organization or group. This sharing needs to fundamentally include shared accountability of results by the unit from where the work is migrated to the provider. The provider, on the other hand, needs to ensure that the agreed resul...
Source: Wikipedia (as of 07/10/2019). Read more from Wikipedia