Average Salary for Jobs with Solution Management Skills

Manages and oversees the team responsible for providing internal customer and solution services to bank branch employees. Designs and develops policies and procedures to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Requires ... View job details

Supervises the team responsible for providing internal customer and solution services to bank branch employees. Ensures correct and accurate information is given to branch staff regarding product information, operational policies, and transaction processes. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Assists with more complex questions or issue... View job details

Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze th... View job details

Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the la... View job details

Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to resea... View job details