OWNER SERVICES TRAINER

The Owner Services Trainer is responsible for developing employee skills and knowledge. They will provide complete and comprehensive training at new hire and as needed throughout employment. They will share their expertise in ways that motivate others. It is critical they evaluate and understand the differing training needs and how to determine and serve differing adult learning styles within the same cohort.

ESSENTIAL DUTIES

• Work with manager to design, develop, and maintain a comprehensive modular training program organized in a clean, consistent, and logical sequence
• Conduct training sessions on Owner Services for new hires, existing employees, and people outside the Owner Services department who want a survey of what the department does
• Support and mentor new hires
• Keep the Owner Services Handbook fully current, with changes to procedure being updated within one business day
• Work with manager to design and establish a quality assurance system to enhance our owners’ service experience and identify knowledge gaps
• Based upon quality and performance data, work with manager to create and deliver refresher training on an ongoing basis; this is a continuous gap analysis of all experience levels
• Gather feedback from all trainees and team members on a continuing basis to ensure the effectiveness and sustainability of the training itself
• Create a set of quality tools to maintain awareness of training gaps (gap analysis)
• Identify opportunities within the system to improve efficiencies
• Contribute to the development of our next CRM and flight scheduling software
• Monitor employee performance and response to training requirements and skills
• Willingness to keep abreast of new techniques in corporate teaching
• Support operation as needed

QUALIFICATIONS

• Understanding of effective teaching methodologies and tool
• Phenomenal communication, presentation, and public speaking skills
• Understanding of different learning styles
• Organizational and time management abilities
• Critical thinking and decision making

WE PROVIDE

• Access to relocation flights: Employees have the opportunity to fly aboard aircraft during scheduled relocation flights for non-company (personal) purposes. Employees may request that their friends and family accompany them during these flights.
• 3 Weeks Paid Time Off: Airshare believes that having a healthy work-life balance is important. Employees enjoy three weeks of paid vacation per year as well as seven paid holidays.
• Tuition Assistance: If your goals include becoming an A&P Mechanic, Airshare will reimburse up to $1,500 per year for approved courses. ASK ABOUT OUR PILOT CERTIFICATION ASSISTANCE.
• 401(k) Plan: All full-time employees are eligible to participate in and contribute to the company’s 401(k) plan, Roth 401(k) plan beginning on the first of the month following six months of service. The company will match $0.50 on the dollar up to 6% of the employee’s contribution. Employees are fully vested after three years.
• Health and Dental Insurance: All full-time regular employees are entitled to benefits under the Company's health and other company-sponsored insurance plans including health, dental, vision and life insurance.
• FREE Medical HSA Plan Option for employees

Airshare is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation