What are the responsibilities and job description for the General Manager - Pestmaster - Remote | WFH position at Get It Recruit - Hospitality?
Join a Nationally Recognized Pest Management Company
As a General Manager, you'll lead a dynamic team of service and customer service professionals, overseeing the sales, customer service, and service-delivery operations across multiple territories. Your ultimate responsibility will be to drive the team towards achieving budgeted revenue and profitability targets, while delivering exceptional service to our valued customers.
Who We're Looking For
Employment Type: Full-Time
As a General Manager, you'll lead a dynamic team of service and customer service professionals, overseeing the sales, customer service, and service-delivery operations across multiple territories. Your ultimate responsibility will be to drive the team towards achieving budgeted revenue and profitability targets, while delivering exceptional service to our valued customers.
Who We're Looking For
- An effective communicator with strong written and verbal skills
- A "people person" with excellent interpersonal abilities
- Detail-oriented and able to maintain a "finger on the pulse" work style
- A critical thinker and independent problem-solver
- Highly organized and capable of multitasking
- A motivating team leader
- Proficient in data management and basic reporting
- Comfortable using Microsoft software (Excel, Word, PowerPoint)
- Lead pest control operations across 5 territories and resolve escalated issues
- Drive Customer Service, Sales, and Service-Delivery teams to achieve financial goals
- Oversee onboarding of new employees and the new customer intake process
- Manage route scheduling, commissions, and licensing for field technicians
- Handle fleet management tasks (gas cards, vehicle registration, titles, plates, insurance, etc.)
- Analyze and report on territory performance (payroll, service revenue, etc.)
- Oversee accounts receivable and company expenses
- Assist in month-end close process, ensuring timely and accurate reporting
- Manage multiple state compliance programs to ensure continuous business operation
- Schedule and prepare company-wide meetings, and participate in the safety committee
- Oversee office/warehouse maintenance and repairs
- Perform other tasks as assigned by the Brand President
- Remote position
- Occasional driving/travel (up to 25%)
- Ability to lift up to 50 pounds
- Standard business hours (Monday to Friday, 8am - 5pm), with occasional weekend hours as needed
- 3 years of regional management experience in a route-based, service-oriented business (at least $5 million in revenues); pest control experience strongly preferred
- Bachelor's degree in business management, accounting, finance, or a related field
- 5 years of people management experience
- Valid driver's license
- Ability to pass background check (clean driving record, no criminal history)
- Drug-free (pre-employment drug screening required)
Employment Type: Full-Time
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