Salesforce Administrator / Salesforce Customer Support Engineer
Job Posting for Salesforce Administrator / Salesforce Customer Support Engineer at Pinnacle Group
Job Details
Salesforce Administrator / Salesforce Customer Support Engineer
Location- West Houston (15 mins west of downtown) 4-5 days a week (Onsite)
Max pay rate: $65/hr w2 benefits
End date- 6 months from start(Could become contract to perm, so we'd love for them to be open to that)
JOB PURPOSE
This position will provide "Level 2 Support" for all Salesforce application and production environment issues, user support queries and requests.
JOB RESPONSIBILITIES
Below are key role and responsibilities for this position:
Technical Support:
Platform Customization and Configuration:
Incident Management:
Collaboration and Project Management
Training and Documentation:
Stay Updated:
Personal Attributes:
Must Skills
Minimum 3 years in Salesforce configuration role
LOCATION
Bachelor's degree required and degree in Computer Science or related field preferred.
Pay Range: $60/hr- 65/hr w2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
#LI-VB1
Location- West Houston (15 mins west of downtown) 4-5 days a week (Onsite)
Max pay rate: $65/hr w2 benefits
End date- 6 months from start(Could become contract to perm, so we'd love for them to be open to that)
JOB PURPOSE
This position will provide "Level 2 Support" for all Salesforce application and production environment issues, user support queries and requests.
JOB RESPONSIBILITIES
Below are key role and responsibilities for this position:
Technical Support:
- Configure and administer the Salesforce Customer 360 platform
- Collaborate with multiple departments to integrate functions and data into Salesforce Customer 360
- Ensure high data quality and integrity within the Salesforce system
- Train and support users in using Salesforce Customer 360 platform effectively
- Liaise with Salesforce Consultants and other System Vendors for external support and system enhancements as needed
Platform Customization and Configuration:
- Work closely with CRM administrators and business stakeholders to understand requirements and customize C360 accordingly
- Implement enhancements and optimizations to improve the efficiency of customer data management and CRM processes, as requested.
- Maintain connector(s) between Salesforce 'Core' orgs and Salesforce Marketing Cloud
Incident Management:
- Respond to and resolve Salesforce support tickets within agreed-upon service level agreements (SLAs)
- Document and track incidents, providing timely updates to stakeholders on the resolution progress
- Conduct root cause analysis for recurring issues to prevent future occurrences
- Contribute to knowledge repositories, documenting issue resolution
Collaboration and Project Management
- Collaborate with CRM administrators, IT teams, and external vendors to ensure seamless integration and support of the C360 platform
- Participate in meetings and discussions to gather requirements, provide technical insights, and contribute to decision-making processes
Training and Documentation:
- Create and maintain documentation related to Salesforce 'Core' configurations, customizations, and support processes
- Provide training and support to end-users and internal teams on Salesforce 'Core' functionality
Stay Updated:
- Stay informed about the latest features, updates, and best practices related to Salesforce
- Actively participate in training programs and certifications to enhance technical expertise
Personal Attributes:
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive
- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
- Ability to prioritize multiple concurrent tasks in a fast-paced Support environment
- Ability to communicate effectively within the Team and to Business Users
Must Skills
- Have some exposure to ITIL processes like Incident Management, Problem Management, and Knowledge Management etc.
- Have experience working collaboratively with Salesforce Administrators and Business Users to understand requirements and customize C360 accordingly
- Have experience in a Business Analyst role including requirements gathering, story grooming, and testing
- Have basic understanding of technical troubleshooting and root cause analysis
- Salesforce Administrator certification
- Working knowledge of the MuleSoft platform; hands-on experience a big plus
- Experience working in onshore/offshore team model
- Experience supporting large Customer base (> 500 Users)
- Experience supporting complex Technology stacks
Minimum 3 years in Salesforce configuration role
LOCATION
- Client site (West Houston)
Bachelor's degree required and degree in Computer Science or related field preferred.
Pay Range: $60/hr- 65/hr w2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
#LI-VB1
Salary.com Estimation for Salesforce Administrator / Salesforce Customer Support Engineer in Houston, TX
$91,037 to $116,088
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Salesforce Administrator / Salesforce Customer Support Engineer career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Salesforce Administrator / Salesforce Customer Support Engineer.
Click the checkbox next to the jobs that you are interested in.
-
Computer Troubleshooting Skill
-
Income Estimation: $60,574 - $77,973
-
Income Estimation: $62,073 - $77,926
-
-
Customer Support Skill
-
Income Estimation: $67,981 - $94,655
-
Income Estimation: $72,103 - $98,253
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Pinnacle Group
Pinnacle Group
Silver Spring, MD
Full Time
Pinnacle Group
Seattle, WA
Full Time
Pinnacle Group
Seattle, WA
Full Time
Pinnacle Group
Bernards, NJ
Full Time
Not the job you're looking for? Here are some other Salesforce Administrator / Salesforce Customer Support Engineer jobs in the Houston, TX area that may be a better fit.
We don't have any other Salesforce Administrator / Salesforce Customer Support Engineer jobs in the Houston, TX area right now.
Salesforce Customer Support Engineer
Market Street Talent, Houston, TX
L2 Salesforce Customer 360 Support Engineer
Tek Inspirations LLC, Houston, TX