Health Center Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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This position is located at our new Pittsburg, Kansas Health Center and is responsible for the supervision of day-to-day clinic operations, supporting high quality, patient - focused care. The incumbent will supervise health center operations and staff in a health center offering medical and surgical abortions.  The manager is responsible for achieving high patient satisfaction ratings, health center productivity and assuring compliance with policies and procedures.  Supports and carries out PPGP’s Mission:  upholding the standard for providing high quality sexual and reproductive health care; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision-making.

Work Week - 37.5 hours

Starting Range: $58,000 - $72,000 annual salary based on experience

• Initially will be a member of the startup team which includes facilities, risk management, human resources, and health services administration members to finalize and execute the health center opening plan.
• Manages daily activities of a health care team that includes an assistant manager, RN’s, LPN’s and clinic support staff.  Monitors patient flow and maximizes efficiencies and productivity by adjusting workflow and staffing.  Integrates front office operations with the patient service areas to deliver superior patient experience.
• Carries out supervisory responsibilities in accordance with PPGP’s policies, procedures, and applicable laws including interviewing, hiring and training employees; planning, assigning and directing work; appraising annual performance; coaching and developing team members; and addressing performance issues should they occur; addressing complaints and resolving problems in an effective, timely manner.  Creates and maintains an atmosphere of teamwork and high staff morale.  Builds and reinforces a culture where center staff is personally accountable and takes pride in their work. 
• Responsible for the revenue cycle functions of the facility and ensuring that all PPGP revenue cycle policies and procedure are followed by front desk staff. Ensures that cash handling policies and procedures are followed throughout the patient visit.  Monitors audit trails and electronic health record reports to provide timely feedback and identify training needs of front desk staff.
• In partnership with the security team ensure building safety for patients and employees and safeguards cash and other assets.
• Conducts daily staff huddles periodic staff meetings and one-on-ones meetings to insure everyone is informed and current on affiliate news and performance expectations.
• Regularly updates inventory counts maintains documentation of inventory for PPGP Finance department.  Monitors discrepancies in inventory to make sure that PPGP inventory management policies and procedures are followed. 
• Effectively models positive customer services and is responsive to patient needs and concerns.  Assesses and addresses patient complaints and provides appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.  Takes remedial action when appropriate.
• Initiates and implements new processes and services and completes change management work as needed.
• Ensures that the VP of Health Services and other Medical Management teams as needed, are aware of health center incidents and/or occurrences. Ensures Health Center staff understand and comply with reporting guidelines.
• Ensures accurate completion of patient visit records and manages documentation.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per­son currently or formerly receiving services from PPGP.
• Schedules staff to ensure adequate coverage in all health center areas.  Performs multiple health center functions in case of staffing shortages, as needed and within scope of practice.
• Responsible for accurate and timely billing of patients; understands basic principles of managed care contracts; compiles financial data and other statistical reports required by guidelines or requested by management. Ensures the highest level of customer service by regularly monitoring and measuring outcomes.
• Supports PPGP’s Strategic Plan and ensures accountability through successful implementation of assigned objectives, specifically in the areas of employee recruitment, retention, and employee engagement. Achieves health center/affiliate goals and objectives including financial, customer service, revenue and productivity.

• Drive for Results - Demonstrates determination, persistence, and a commitment to producing results that exceed expectations.
• Coaching and Developing Talent - Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential.
• Managing Conflict - Creates an environment that allows for the constructive handling of disagreements.
• Motivating Others - Conveys a sense of purpose and enthusiasm that engages others and creates and an environment where people are inspired to do their best.
• Decision Making - Evaluates data and courses of action using an unbiased and rational approach and makes timely decisions that are well-reasoned and effective.
• Initiating & Building Relationships - Builds rapport with others, gains trust quickly, and cultivates and maintains relationships.
• Learning Agility - Ability and willingness to learn from new experiences and leverages those lessons to perform effectively in different contexts.
• DEI -Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for team members, and participating in affiliate initiatives.

• Required
• Bachelor’s Degree(B.A.) from a four-year college or university and one to three years healthcare experience or equivalent combination of education and experience
• One to three years of supervisory experience in clinical health care settings

• Leadership experience in an ambulatory surgical center

• Proficiency with Microsoft Office Applications

• Preferred
• Reproductive health services clinic, hospital or other related clinical setting, and three plus years supervisory experience
•  Experience with high patient volume medical or clinical practice environments in which customer service patient satisfaction are priorities

Health Center operates 5 days per week.

Work Week - 4 days, 37.5 hours

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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

·         Demonstrate and Expect Transparency and Accountability

·         Educate and Support the Development of our PPGP community

·         Practice Effective Communication

·         Foster Trust by Being Responsive to the Needs of our PPGP community

·         Demonstrate the Use of Inclusive Practices

·         Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA .

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA identifying individuals, people with disabilities and other underrepresented groups to apply. 

Salary : $58,000 - $72,000