Customer Service Representative
Job Posting for Customer Service Representative at Robert Half
Robert Half is collaborating with our esteemed client to find a talented Customer Service Representative. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this opportunity is for you!
Key Responsibilities:
- Manage the creation and implementation of custom kits and direct FIT mailings, including coordinating customer calls, setting up USPS services, configuring and setting up items and kits, resolving USPS-related issues promptly, and collaborating with various departments on orders and kit builds.
- Lead fulfillment activities, including data entry, mailing, tallying, and reporting of leads generated from advertising and direct mailings.
- Coordinate the shipment of materials to new sales representatives and distribute materials to sales reps as needed.
- Assist in general marketing preparations by preparing data and materials for the management team.
- Coordinate all aspects of special projects, including mailings and informational binders.
- Occasionally travel and work "off hours" as needed, including early mornings, evenings, and weekends.
- Take the lead or serve as backup for trade show coordination, managing space reservations, hotel bookings, equipment orders, and shipping logistics.
- Maintain a clean and organized work area and ensure the proper care and operation of standard office equipment.
- Assist in special projects as requested and perform other related duties as necessary.
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