Front Desk Agent

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate financial records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent phone etiquette and communication skills
- Strong guest service orientation with the ability to anticipate needs
- Knowledge of hotel operations and guest relations
- Bilingual skills (English/Spanish) are a plus
- Proficient in computer systems and software applications
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving skills

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement in hospitality management

If you are passionate about providing exceptional guest experiences and thrive in a dynamic hotel environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time, Temporary

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Romulus, MI 48174: Relocate before starting work (Required)

Work Location: In person