Customer Service Manager Salary at Agilex Fragrances BETA

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards. 3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum. 4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures. 5) Delegate responsibilities to cashiers as prescribed by store management. 6) Conduct training programs for new associates, as well as associates already on board. 7) A

Key Responsibilities: Order Management: Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness. Collaborate with logistics and warehouse teams to track shipments and address any issues. Customer Account Support: Act as a primary contact for assigned accounts, supporting up to five sales representatives. Address inquiries, resolve issues, and maintain accurate customer records. Pre-Sale Activities: Assist the sales team with product inquiries and recommendations. Prepare quotes and proposals, and collaborate with marketing for updated product information. Post-Sale Activities: Follow up with customers to ensure satisfaction, handle returns and exchanges, and gather feedback for improvements. Relationship Building: Develop strong relationships with customers and identify upselling opportunities. Engage proactively to understand customer needs and provide tailored solutions. Qualifications: Experience: 4-5 years in customer service roles within the n

Qualifications: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs. Minimal education required for the position: High School Diploma Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales Customer facing operations (i.e. Customer Service, Sales) Order to cash process knowledge Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications Supply Chain understanding Responsibilities: Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free expe

About the job Customer Service Representative Position Overview: Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate will be a proactive communicator, problem-solver, and a team player who can work independently in a remote setting. Key Responsibilities: 1. Customer Support and Communication: - Respond promptly to customer inquiries via phone, email, and live chat. - Address customer concerns, troubleshoot issues, and provide accurate solutions. - Maintain a positive and professional demeanor while managing customer interactions. 2. Issue Resolution and Follow-Up: - Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions. - Escalate complex issues to relevant departments while ensuring timely follow-up and resolution. -

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards. 3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum. 4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures. 5) Delegate responsibilities to cashiers as prescribed by store management. 6) Conduct training programs for new associates, as well as associates already on board. 7) A

Job Title: Customer Service Team Manager About the Role Lights.com is looking for an experienced and organized Customer Service Team Manager to lead our team of three Customer Service Associates. This role is ideal for someone with a background in the home lighting industry and a strong understanding of lighting products. Familiarity with CRMs, metrics, and performance management is essential, along with the ability to handle scheduling tasks such as shifts and time-off requests. We prefer candidates who can work in a hybrid capacity from our NYC office, but we are open to fully remote positions for the right candidate. You’ll report directly to the CEO, oversee team operations, and drive initiatives to improve our customer experience and overall efficiency. Your expertise in home lighting will enable you to provide valuable insights and support to both the team and our customers. Key Responsibilities • Lead and support a team of three remote Customer Service Associates. • Monitor team

SUMMARY The Senior Customer Service position interacts daily with many different departments including sales, manufacturing, finance, and supply chain. Our orders can be complex, and it is critical to understand our products, internal processes, as well as our customer’s business. The customer service department is responsible for providing an effortless experience to our customers with every transaction/interaction. RESPONSIBILITIES Execute exceptional Customer Service team objectives as defined by the Customer Service Manager. Work cross-functionally with other departments to communicate project/order; oversee manufacturing and delivery deadlines to ensure orders are on track to deliver timely. Operate software (Microsoft NAV, Microsoft Word, Microsoft Excel, Microsoft Access Databases, Microsoft Outlook, Salesforce, TEAMS, Customer Sales portals, Customer Document portals) efficiently and accurately. Read emails DAILY and respond to customer inquiries in a timely manner. A response

Job Description Job Description Electronics Accessories company looking for a Customer Service Representative/Office Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues via chats, emails and telephone calls. Customer Service job tasks and responsibilities include: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Resolve customer complaints via phone, email, or social media platforms. Obtain and evaluate all relevant information to handle product and service inquiries. Assist with repairs and replacements. Handle customer replacements to ship out. Advise on company information. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Utilize computer technology to handle high call/email volumes. Work with customer service manager to ensure proper customer service