Customer Engineer Salary at Excedeo BETA

How much does an Excedeo Customer Engineer make?

As of April 2025, the average annual salary for a Customer Engineer at Excedeo is $43,878, which translates to approximately $21 per hour. Salaries for Customer Engineer at Excedeo typically range from $39,108 to $48,748, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
itsupportpros.com
Size:
<25 Employees
Revenue:
<$5M
Industry:
Software & Networking

Mariela Collins launched Excedeo 18 years ago because she recognized that small and mid-size companies need the full service of an in-house IT Department without the high staffing costs.Having spent 20 years in leadership positions at internationally recognized tech companies, she has earned a reputation as an agent of change, constantly seeking out ways to better serve her clients. Mariela mastered best practices and found ways to improve upon them. The result: innovation that makes a significant impact on her clients bottom line.Mariela realized that she could best serve clients by launching her own company, one that exceeds expectations and offers world-class customer service.Marielas team adds tremendous value to companies by providing cutting-edge, competitive IT outsourcing.Excedeo looks beyond a companys current IT needs and effectively anticipates future opportunities to improve processes.Customers describe Mariela as a passionate and tenacious problem-solver who thinks outside the box to create ideal solutions and maximizes efficiency. She is committed to providing round-the-clock IT service so her clients can focus on what they do best. Mariela says theres nothing more satisfying than helping clients meet their goals and eliminate stress over IT issues. Those she serves consistently tell her that they never worry about technological infrastructure and support because they know theyre safe in her hands. Clients praise Mariela for going far beyond the call of duty, thinking beyond the scope of any particular project, and introducing dynamic new solutions that help achieve each companys long-term vision. Mariela was recently recognized as a Top Tech Executive Finalist in the San Diego Business Journal annual awards for the region.What distinguishes Excedeo is their absolute commitment to finding the best way to serve their clients.It is ingrained in their culture and allows them to deliver unparalleled customer service.

See similar companies related to Excedeo

What Skills Does a person Need at Excedeo?

At Excedeo, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  2. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  3. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  4. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  5. Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

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Check more jobs information at Excedeo

Job Title Average Excedeo Salary Hourly Rate
2 Manager, Client Experience $91,793 $44
3 Manager, Service Department $35,293 $17
4 Sales & Marketing Administrator $58,975 $28
5 Service Manager $138,130 $66
6 Business Development Manager $125,600 $60
7 Business Operations Specialist $112,007 $54
8 Chief Executive Officer $775,437 $373
9 Accounting Administrator $176,303 $85
10 Director, Sales & Business Development $188,067 $90
11 Dispatcher $46,028 $22
12 System Administrator $102,019 $49

Hourly Pay at Excedeo

The average hourly pay at Excedeo for a Customer Engineer is $21 per hour. The location, department, and job description all have an impact on the typical compensation for Excedeo positions. The pay range and total remuneration for the job title are shown in the table below. Excedeo may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $43,878 look to you?

FAQ about Salary and Jobs at Excedeo

1. How much does Excedeo pay per hour?
The average hourly pay is $21. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Excedeo?
According to the data, the highest approximate salary is about $48,748 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Excedeo?
According to the data, the lowest estimated salary is about $39,108 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.