Service Desk Support II Salary at Fallon Health BETA

**Job ID Number** R3296 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking for a bilingual customer service-oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support to both English and French speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time contract** and **remote** . **What Youll Do** + Provide General IT end-user support including: + Utilize excellent customer service skills and exceed customers expectations. + Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems. +

Under general supervision of the Chief Information Officer or designee, provides technical expertise in the design, implementation, and maintenance of relational database management systems (SQL and Oracle) that support institutional business applications. Ensures logical data models are mapped effectively and efficiently into physical data models that take advantage of the characteristics of the specific database management system used. Responsible for technically supporting multiple databases that run countywide business applications which are accessed by multiple departments. Maintains confidentiality of all privileged information. The genera/ /eve/ and nature of this position are described in the headings below. This is not an a//inclusive list ofa// responsibilities, duties, and ski//s required ofpersonne/ in this c/assification. Duties, responsibilities and activities may change at any time with or without notice. Essential Duties and Responsibilities: Reviews, develops, and desi

Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American L

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. ***This opportunity is a 2nd shift position and will be hybrid in Charlestown MA.*** Responsible for delivering world class IS technology support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is responsible for all aspects of customer requests and incident management, which will include: *logging, triaging, resolving service requests/incidents *Interacts with all levels of BILH colleagues with a focus superior customer *Skilled in various information technology areas *Ensures proper operation and support of PC's, printers, peripherals, and mobile devices *Supports all standard operating systems and software applications *The ability to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learn

IDR is seeking an onsite Desktop Support Technician to join one of our top consulting clients! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview / Day to Day Responsibilities: In this role, you will provide exceptional customer service at the walkup service desk to quickly resolve incidents and expedite request fulfillment. Your day-to-day tasks will include offering remote support via phone using remote desktop tools, assisting employees with the installation, configuration, and troubleshooting of computer hardware, and supporting desktop software for corporate laptops. You will also be responsible for organizing tickets, independently troubleshooting issues, and managing the onboarding and offboarding process, including provisioning and deprovisioning user accounts and application access. Additionally, you will document and resolve tickets promptly, interact with vendor suppo

What's the role?: Are you great at problem solving? Are you mechanically inclined? Then we have the opportunity you've been looking for as part of the Capture Enablement Team within the Spatial Data Analytics & Engineering (SDE) department. You will be part of an innovative, dynamic team that is responsible for supporting a part of the technical infrastructure involved in capturing data that plays a critical role in building and maintaining our world-class digital maps and products. Your main responsibilities include: Providing first level (Tier 1) helpdesk support (Email and phone support) to remote APAC users encountering problems with our data capture systems. Installing, testing, maintenance and upgrading (HW and SW) of capture equipment Installing prototype equipment, repairing/replacing parts, diagnosing technical problems, identifying equipment and cabling problems, and isolating electrical and mechanical problems causing failures, mainly in the APAC region, but also globally Se

Date Posted: 2025-01-09 Country: United States of America Location: MA802: Marlborough, MA Building 1 1001 Boston Post Road Building 1, Marlborough, MA, 01752 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Mechanical Analysis and Test (MA&T) Department is responsible for ensuring structural and thermal design robustness across the Raytheon portfolio of products. From preliminary concepts to fielded weapon system support, MA&T delivers innovative structural and thermal engineering solutions utilizing methods ranging from classical fundamental & empirically based techniques to state-of-the-art

Job Title: WFH Customer Service/Help desk AnalystJob Type: Full-timeLocation: Ashland City, TNSalary Range: $20 to $33 per hourJob Overview:Barney's Sweet Shop is seeking a motivated and customer-focused WFH Customer Service/Help desk Analyst to join our team. This role will be responsible for providing exceptional customer service and technical support to our customers remotely. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for helping others.Responsibilities:- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner- Troubleshoot technical issues and provide solutions to customers- Escalate complex issues to the appropriate teams for resolution- Maintain accurate records of customer interactions and transactions- Collaborate with cross-functional teams to improve customer experience- Stay up to date on product knowledge and industry trendsRequirements:- High school diploma or e