Technical Support Salary at Franwell Inc BETA

Field Support Engineer I Job Summary The Field Support Engineer I provides second-level technical support and technology integration for field servers, hardware, storage, networking, and virtualization. This role involves troubleshooting, IT project participation, and ensuring smooth technology operations with minimal supervision. Responsibilities Provide technical support for Windows computers and some iPads. Assist with workstations and printer mapping (Xerox handles printer support). Perform imaging using SCCM and manage mobile devices with Intune. Document and track assets in Sharewell (ticketing system). Troubleshoot and optimize local infrastructure components. Support IT projects, including new site setups and closures. Deliver basic training on IT-sponsored applications. Participate in on-call support and asset management, including legal compliance. Collaborate across teams and provide excellent customer service. Other duties as assigned. Qualifications Bachelor’s degree in Co

Position Title: Senior Applications Support Analyst About the Role: This senior-level position provides advanced technical support and problem resolution for Ashley Furniture's global retail operations applications, serving as a technical expert for cross-functional teams. Key Responsibilities: Technical Support & Problem Resolution Lead investigation and resolution of High/Critical incidents Independently troubleshoot complex system and application issues Analyze logs, system data, and source code for root cause analysis Work with global vendors and development teams for service restoration Leadership & Mentorship Guide and support junior staff members Facilitate inter-group technical discussions Manage offshore team handovers Process Improvement Author and maintain knowledge base articles Enforce process and procedure standards Assess incident priorities and change risks Support production deployment processes Communication Provide clear, timely updates to stakeholders Manage custome

Job Description Job Description We deliver the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support Representative’s primary function is to increase awareness of the company and its solutions while delivering strategic, consistent messaging to all audiences. We anticipate this year to be our most successful year to date. We are diligently expanding not only our client portfolio but also our work culture. Our Client Support Representative team does an incredible job at promoting positivity and diversity across departments and with our prestigious clients. Our philosophy has always been to promote our employee's accomplishments and reward their progress through promotions, compensation, and, most importantly, rec

Role Overview: As a Team Lead , you will be responsible for supervising, coaching, and developing a team of Technical Support Representatives within our call center environment. The Team Lead must maintain a high level of proficiency in all departmental processes and job functions. Expectations include employee supervision, cost containment, employee performance management including coaching, motivating, and managing the team on how to deliver the best customer service possible to meet/exceed productivity and quality metrics. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you may be a match for CGS. Key Responsibilities: Supervise and support a team of Technical Support Representatives Assure our team attains each KPI Attend and participate in departmental meetings Monitor call volume and staffing levels, adjust during the day/shift as needed Monitor inbound calls to maintain quality, efficiency, and high levels of cu

Position Summary: Help make the American dream come true for immigrants! This is an exciting opportunity to grow your career with one of the largest law firms in the United States. Ogletree Deakins is an international law firm with 55 offices throughout North America and Europe. We have one of the largest business immigration practices in the United States; our immigration practice group consists of experienced and dedicated immigration lawyers and paralegals who work with domestic and international corporations and businesses in developing appropriate strategies to facilitate the international transfer of skilled employees. Our Tampa office has an opportunity for a Client Support Specialist to join their fast-paced business immigration practice! If you have 8+ years of experience as a Business Immigration Paralegal in a high-volume environment, then this may be the right opportunity for you! The Client Support Specialist will work with a designated team of attorneys to support the ove

Are you a skilled manager ready to lead and orchestrate a team towards peak performance? If you possess strategic thinking and a track record of operational finesse, we invite you to take the spotlight as our Operations Manager. Join us and be the visionary conductor of success! Role and Responsibilities: Strategic Leadership: Direct and oversee operational activities within the designated area, contributing to the site's overall strategic direction. Performance Mastery: Lead a team of 4-8 Team Leaders, guiding them to exceed business objectives. Achieve and maintain contracted service levels, quality standards, productivity goals, and customer satisfaction benchmarks. Financial Stewardship: Ensure consistent achievement of financial and operational Key Performance Indicators (KPIs) across the site, optimizing resource allocation and budget adherence. Continuous Improvement: Analyze reports and data, devising actionable plans to drive continuous enhancement of processes and outcomes. S

Job Description Job Description Field Service Technician (Tier 2) – MSP Full-Time | Monday–Friday | 9:00 AM – 5:30 PM No weekends or on-call status Company Overview We are a dynamic Managed Service Provider (MSP) dedicated to delivering top-tier IT support to businesses of all sizes. Our team ensures that clients’ IT systems run smoothly and efficiently while also providing break-fix services for hardware and software issues. Job Overview We are seeking a skilled Tier 2 Field Service Technician to provide on-site and remote technical support. This role is not entry-level and requires hands-on troubleshooting, working both from our office and at customer sites. You will diagnose and resolve complex IT issues; document work performed and communicate effectively with clients to ensure top-notch service. Key Responsibilities Provide Tier 2 technical support both remotely and on-site. Troubleshoot and resolve hardware, software, and network infrastructure issues. Collaborate with Tier 1 and

As a Manager, you're responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training, and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. Apple is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.