Customer Service Officer Salary at Gamtel BETA

How much does a Gamtel Customer Service Officer make?

As of April 2025, the average annual salary for a Customer Service Officer at Gamtel is $64,275, which translates to approximately $31 per hour. Salaries for Customer Service Officer at Gamtel typically range from $57,165 to $72,075, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
gamtel.gm
Size:
<25 Employees
Revenue:
<$5M
Industry:
Telecom

Gamtel is one of the largest employers, with a workforce of more than 1,000 people, about a quarter of which are women. Training and skills development has always been at the core of our approach Form/Founded/open Gambia Telecommunication and Multimedia Institute (GTMI) to provide telecommunication engineering training to train aspiring telecoms engineer for the country. Gamtel was the first company in The Gambia to set up and sponsor a football team, and which has participated at international level as part of it corporate social responsibility program to empower the youth. Gamtel works in many areas of socio-economic development, the annual Gamtel/Gamcel fundraising GALA dinner is one such initiatives to help women and girls through health, agriculture and education programs. There is also the presidential alternative treatment program work to rehabilitate a female medical ward in the Edward Francis Teaching Hospital, as well as work in rural areas by helping farmers with farming inputs. Gamtel has helped many of its staff to build homes and to educate their families through long-term loans. Other initiatives to help out staff facing difficulties also exist. Support

See similar companies related to Gamtel

What Skills Does a person Need at Gamtel?

At Gamtel, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Accounting: Creating financial statements and reports based on the summary of financial and business transactions.
  3. Service desk: A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
  4. Planning: An act or process of making or carrying out plans. Establishment of goals, policies, and procedures for a social or economic unit city planning business planning.
  5. Effective Communication: Sharing information effectively and collaboratively.

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Check more jobs information at Gamtel

Job Title Average Gamtel Salary Hourly Rate
2 Board Member $101,138 $49
3 Director, Customer Services $178,641 $86
4 Director, Information Technology $207,864 $100
5 Director, Internal Audit $181,797 $87
6 IT Instructor $65,373 $31
7 IT Support Specialist $105,736 $51
8 LAN Administrator $88,477 $43
9 Manager, Product Development $142,410 $68
10 Manager, Public Relations $124,540 $60
11 Manager, Risk Management $130,959 $63
12 Regional Manager $129,188 $62
13 Sales Assistant $53,411 $26

Hourly Pay at Gamtel

The average hourly pay at Gamtel for a Customer Service Officer is $31 per hour. The location, department, and job description all have an impact on the typical compensation for Gamtel positions. The pay range and total remuneration for the job title are shown in the table below. Gamtel may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $64,275 look to you?

FAQ about Salary and Jobs at Gamtel

1. How much does Gamtel pay per hour?
The average hourly pay is $31. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Gamtel?
According to the data, the highest approximate salary is about $72,075 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Gamtel?
According to the data, the lowest estimated salary is about $57,165 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.