Customer Service Utility Salary

As of August 2026, the average hourly salary for employees at Customer Service Utility in the United States is $43. This translates to an approximate annual wage of $88,416. Salaries at Customer Service Utility typically range from $37 to $48 hourly, reflecting the diverse roles and experience levels within the company.

How Much Does Customer Service Utility Pay for Different Roles?

Explore detailed salary information for specific jobs at Customer Service Utility. Based on our data, the highest paying job is the Deployment Hook-Up & Commissioning (HUC) Lead, with an hourly wage of $70. The table below outlines the hourly wage ranges for most popular roles within the company.

Deployment Hook-Up & Commissioning (HUC) Lead

$70 / hour

Salary Range: $61 - $81

Quality Control

Office Administrator

$23 / hour

Salary Range: $20 - $25

Administrative Assistant I

Santee Lakes Volunteer

$19 / hour

Salary Range: $17 - $22

Janitorial

DTI Vendor Management Analyst

$41 / hour

Salary Range: $38 - $46

Information Technology

Billing Coordinator

$23 / hour

Salary Range: $21 - $26

Medical Billing and Coding

CDL Truck Driver

$32 / hour

Salary Range: $28 - $35

Materials Management

Turn Insight into Opportunity: Current Job Openings

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About Customer Service Utility: Company Profile

Website
www.newbernnc.gov
Founded In
1710
Employees
500 - 1,000 employees
Industry
Energy & Utilities
Headquarter Location
NEW BERN
Revenue
$10 Million - $50 Million
Phone Number
-
Social Media

Employee Reviews: Insights on Salary, Culture & Work-Life

Gain authentic perspectives from current and former employees. These anonymous reviews offer invaluable insights into Customer Service Utility's culture, work-life balance, management, and employee sentiment regarding salary satisfaction, bonus payouts, and benefits.
Employees enjoy competitive pay and comprehensive benefits, which motivate high performance. Safety measures are in place but enforcement varies between locations. Training exists but is often generic and not role-specific. Opportunities for growth exist, but you have to advocate for yourself.
The company also partners with local organizations, reinforcing its commitment to social responsibility. Innovation is steady but could accelerate. What sets this utility company apart is its strong sense of purpose. When we suggest a process improvement or raise a concern, it gets taken seriously. From resource planning to fieldwork, this company runs smoothly. Shift schedules vary and can disrup...
I look forward to coming in each day, which says a lot. The leadership team communicates clearly and provides guidance without micromanaging. The environment is professional but sometimes bureaucratic, which can limit flexibility and innovation for some employees. We’re encouraged to pursue learning and development here. The company celebrates safety milestones, employee anniversaries, and accompl...
There’s no toxicity, but also little enthusiasm or innovation. I value the transparent communication from leadership regarding company strategy and challenges in the energy market. Communication is formal and sometimes delayed. Training availability varies by department and location. The blend of traditional utilities expertise with modern tech makes this an exciting workplace.

Is Customer Service Utility’s Pay Competitive? Salary Benchmarking Analysis

How does Customer Service Utility’s compensation stack up against the market? This analysis visualizes their average salary compared to its industry benchmark and key peer companies.
Peer Company & Industry Benchmarking
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Average Salary ($/year)
Customer Service Utility
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Industry Comparison
Our data shows that, on average, compensation at Customer Service Utility is below the average for the U.S. Energy & Utilities industry by approximately 32%. This positioning suggests their pay is below the market average within their sector.
See Your True Competitors
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What Is the Cost of Living Near Jacksonville?

Understanding the cost of living near Jacksonville is key to truly evaluating a salary offer or your current compensation at Customer Service Utility.
Jacksonville's Cost of Living Index is approximately 83.2 (16.8% less expensive than US average; 13.3% less than NC average). Near Camp Lejeune, very affordable housing. JOST. When planning your budget based on a salary from Customer Service Utility, consider these typical monthly expenses:
Expense Category Estimated Monthly Cost Key Considerations / Notes
Housing (1-BR Apt Rent) $800 - $1,200+ A significant portion of Customer Service Utility salary. Location choices impact this heavily.
Utilities (Basic) $160 - $260 Electricity, Heating, Cooling, Water etc.
Public Transportation Limited local transit Essential for most commuters; car ownership is costly.
Groceries (Single Person) $370 - $550 Can be higher with more dining out or specialty stores.
Personal & Leisure $300 - $600+ Dining out, entertainment, shopping. Highly variable.
Healthcare (Individual) $340 - $630+ Varies significantly by plan & employer contribution.
Subtotal (Excluding Taxes) $2,020 - $3,240+ This subtotal does not include income taxes (federal, state, local), which can significantly impact your take-home pay.

Most Common Questions About Customer Service Utility

FAQ 1: How much does Customer Service Utility in the United States pay?
Customer Service Utility pays its employees an average of $43 per hour. The average salary at Customer Service Utility range from $37 to $48 per hour. It's important to remember that these are overall averages, actual salaries vary significantly based on specific job titles, years of experience, skills and location.
FAQ 2: What are the highest paying jobs at Customer Service Utility?
The higher-paying job at Customer Service Utility, according to our data, include (avg. per hour), (avg. per hour), and (avg. per hour). Pay for these roles reflects significant responsibility, specialized skills and experience.
FAQ 3: Do salaries at Customer Service Utility vary by office location?
Yes, it's very likely that salaries at Customer Service Utility vary by office location. Companies often adjust pay based on local market rates, cost of living, and talent competition in different geographic areas. For instance, a role in a high-cost city like New York City may offer a higher nominal salary than the same role in a lower-cost city like Omaha, NE. Our Cost of Living Insights for Jacksonville section provides more context.
FAQ 4: Does Customer Service Utility offer good benefits?
Customer Service Utility typically offers a comprehensive benefits package that adds significant value to an employee's total compensation. Common benefits include health, dental, and vision insurance, a 401(k) plan often with a company match, paid time off. For example, a strong 401(k) match or excellent, low-cost health insurance can be worth thousands of dollars annually, effectively increasing your overall earnings beyond your base salary. For a more detailed list of benefits, please see our "Employee Benefits at Customer Service Utility" section on this page.