IT Support Specialist Salary at Mass Device BETA

Role:Desktop Support Specialist Location: Cambridge, MA Type: Contract to Hire Demonstrates initiative and possesses strong time management skills Efficiently manages ticket queues while providing support to onsite staff Proficient in administrating and maintaining Windows Server 2016 and above Possesses a high level of knowledge in supporting and managing desktop operating systems and applications Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues Capable of troubleshooting and triaging monitoring system alerts for system and networking environments Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software

Are you ready to kick-start a rewarding career with unlimited growth potential? Do you thrive in a fast-paced, dynamic environment where you can make a real impact? If so, our client, a global leader in the insurance industry, is looking for passionate and driven individuals to join their growing team as an Internal Sales Support Specialist within their thriving Insurance Division. With a focus on personal development, customer success, and a collaborative work culture, this is the perfect opportunity to launch your career and develop new skills alongside industry experts. About the Role: As an Internal Sales Support Specialist, you will play a critical role in driving the success of our clients' sales efforts by providing top-tier pre-sales support. You will be the go-to resource for our client's sales team, offering expert guidance on everything from product details and case design to illustrations and underwriting support. Your contributions will directly impact the sales process, e

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance a

Russell Tobin & Associates is currently recruiting for an Internal Sales Support Specialist to work for one of our clients, a global insurance and investment management firm out of the Boston, MA area. Are you looking for a growth opportunity within the financial services? Apply now! Description: The Internal Sales Support Specialist will play a crucial part in providing pre-sales support to all sources of business within the firm's Insurance Division. You'd directly support and would be a primary point of contact for the firm's sellers in relation to the life insurance sales process. Key Responsibilities: Develop innovative solutions and strategies to support the firm's business development and secure sales. Build and maintain strong relationships with key stakeholders, including external partners, internal teams, and decision-makers. Collaborate effectively in a team setting to drive results and adapt to a dynamic, fast-paced Apply critical thinking and problem-solving skills to supp

We are hiring an Installation and Support Specialist I or II on-site in our Waltham, MA facility (9:30 AM - 6:00 PM) to provide escalated telephone and remote access support to existing, live customers. You will triage, troubleshoot and repair incoming customer reported issues for specific products. You will also be responsible for documenting all calls, from initial receipt through resolution and any required follow up in the appropriate logs, reports and programs. You will be responsible for initial contact, coordination, remote installation and training for new accounts as well as assist in the procurement of requisite hardware, obtain remote access to the customer site, install and instruct the customer in its use and configuration. Coordination, installation and documentation of required customer software upgrades is also part of the job. More specific responsibilities will include: Provide escalated telephone and remote access support for customers using management software. Prov

Job Description Job Description JANUS et Cie has an opening for a Sales Support Specialist. The ideal candidate is responsible, professional and has worked in a sales-driven environment. The ideal candidate will also develop and refine pre-sales product solutions, in conjunction with our sales team(s). They will also create sales quotation documentation necessary to enter “clean” orders, based on input from JANUS et Cie sales professionals and our clients. This position is remote and must be centrally located to one of our showrooms in the US. JOB REQUIREMENTS Accuracy and attention to detail is an absolute must. Ability to manage high volume of inbound queries via phone, email, tickets, and live chat. Prior experience with at least one of the following: Any live chat software (Zendesk preferred) Any ticketing software (Zendesk preferred) Excellent written and verbal communication skills Sense of urgency and strong client service skills Typing/data entry proficiency ( 55 words a minute

Job Description Job Description We are seeking an Administrative Coordinator to join our team! We are seeking Customer service focused individuals who are looking to grow in a large corporation! Responsibilities: Answering and making multiple calls using a multi-line phone system in timely manner. Communicating clearly via phone and email to all parties on the details of their transaction. Must be able to multitask within the operating system while on the phone, collecting the necessary information to proceed with the scheduling of the transaction. Employee will be responsible for securely sending documentation regarding the transaction to all parties. Will need to work closely with outside vendors and internal employees to effectively schedule appointment times and locations. Employee should be a problem solver and be able to quickly resolve any scheduling conflicts. Participates in other duties as assigned. THE IDEAL CANDIDATE WILL HAVE: High School Diploma or equivalent Minimum of 1

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance a