Service Desk Specialist Salary at Mndot BETA

Job Description Job Description Tech Writer 6 month+ contract Hybrid on-site 1-2 days/week in St Paul Narrative Description of Position: We are seeking a skilled and detail-oriented Technical Writer for a 6-month contract to support documentation efforts related to the implementation of a new IT service desk tool and the adoption of Information Technology Service Management (ITSM) practices. This role will collaborate with technical staff, service management leads, and training teams to create clear, concise, and user-focused documentation and training materials. Responsibilities: Collaborate with ITSM process owners (e.g., Incident, Request, Problem, Change, Asset, and Configuration Management) to document workflows and process maps. Translate complex technical concepts and processes into easily understandable content for end users, technical teams, and support staff. Develop and maintain high-quality documentation related to the implementation of a new IT service desk tool, including

Job Type: Contract- W2 Contract Duration: 12 months Work Schedule: Hybrid Required Qualifications: Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or a Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas. Expertise in device connectivity to include serial, USB, and Network topologies. RFID experience a plus. Expertise in hardware firmware configuration. Knowledge and use of Tera Term and writing scripts in PowerShell required. Will have thorough understanding of peripheral devices, connectivity, and desk top based technology, utilizing network systems related to enterprise view. Knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies. Previou

**Job ID Number** R3296 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking for a bilingual customer service-oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support to both English and French speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time contract** and **remote** . **What Youll Do** + Provide General IT end-user support including: + Utilize excellent customer service skills and exceed customers expectations. + Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems. +

We Are: Accentures Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center. You Are: The Client Service Delivery Manager is the single point of contact and accountable for infrastructure service delivery operations. Manages all infrastructure service management activities on behalf of the delivery organization. Accountable for client relationship development and management. Accountable for delivery commitments made on behalf of Accenture to the client, including service level agreements, contract scope management, demand management & forecasting, and cost & profitability of

Software Engineer Job Description Job Summary: At TempWorks, the Software Engineer is responsible for creating software that delights our customers and users in a way that is also easily maintainable. You will work closely with cross-functional teams to understand requirements, translate them into technical specifications, and deliver high-quality software solutions that meet customer needs. General Responsibilities: Design, implement, and maintain software features through ongoing feature development, refactoring, and by addressing bugs. Build highly performant, fault tolerant, high-quality, scalable software. Actively seek to learn and improve the company, department, team, and themselves. Develop intuitive software that meets the needs of the company and our customers. Write quality unit and integration tests. Analyze and test programs and products before formal launch. Contribute and adhere to best practices in software development. Participate in agile development processes, inclu

Job Description Job Description Front Desk/Customer service Department: Front Desk Reports to: Front Desk Supervisor Status: Part-Time & Full-Time/ Non-Exempt Job Purpose: You are an integral part of the Front Desk Department, responsible for providing exceptional customer service. Your attention to detail and adaptability create a positive experience for both clients and staff. What you will be doing: Communication- Relay information to clients and staff both in person and over the phone Customer Service- Provide assistance to clients in a positive and professional manner Organization- Manage multiple tasks at the same time in an accurate and timely manner Process – Ensure accurate payments, implement policies and procedures as indicated by training and our SOP Support- Ensure safe handling of animals, and assist grooming with basic services Culture - Foster an open and inclusive work environment by modeling NB Behaviors and values, consistent with the vision and mission of the organi

Apogee Services Inc. Apogee Enterprises, Inc. (NASDAQ: APOG) was founded in 1949 and headquartered in Minneapolis, MN. Apogee is a growing, profitable company with annual revenues approaching $1.5 billion. Apogee is a leading provider of architectural products and services for enclosing buildings, and high-performance coated materials for a variety of applications, including dcor, graphic design, and building products. To learn more about our brands visit www.apog.com. Position Summary The Vice President (VP), Infrastructure & Operations will develop and implement the strategy to modernize and maintain our IT infrastructure including network, device management and data centers, including IT service desk operations in support of a growth-oriented organization. This role will collaborate with the IT senior leadership team to align IT initiatives with business objectives. The VP will build, lead, and mentor a high-performing IT team, fostering a culture of accountability, customer focus,

Job Title: Sr. Systems Engineer Location: Minneapolis, MN Duration: 12+ Months Job Description: Qualifications: Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or a Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas. The ideal candidate will have thorough understanding of peripheral devices, connectivity and desk top based technology, utilizing network systems related to enterprise view. Candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies. Previous airline experience is ideal. Responsibilities: Primary role to certify and support hardware peripheral devices in client's Enterprise environment. Responsible for the evalu