Technical Support Analyst Salary at Modulo BETA

Job Description Our client, one of North America's leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Network Engineer (Partial Remote). The position is responsible for availability, reliability, performance, monitoring, and security of the networking environment, including but not limited to cloud-based and on-premise systems. Responsible for installing networks, troubleshooting issues, maintaining security, and training end-users on related systems. The Network Engineer is expected to focus on technology modernization, process standardization and documentation. The ideal candidate must be able to work well in a team environment as well independently. Provides support to Service Desk Analysts. Key responsibilities Review and analyze the effectiveness and efficiency of existing network systems and develop strategies for improving or further leveraging these systems. Install, configure, troubleshoot and maintain networking devices such a

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. •Note: An equivalent combination of education and job specific experience

Summary: This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution. Duties and Responsibilities: Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed. Handle, document, and resolve or escalate any email issues presented. Education and Experience: 2 years of customer service in a call center environment preferred, 1 year required. High School Diploma required. College degree in Information Technology or Technical college degree preferred. Required Skills: Basic to intermediate technical knowledge Intermediate communication & customer service skills Intermediate call center skills The above statements are intended to describe the general nature and level of work performed by emplo

Job Title: IT Tech Support L2 Location: Atlanta, GA - (Onsite from Day1) Zip code - 30350 The agent onsite here will be responsible for end user support. This requires impeccable written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner. The IT Tech Support L2 reports to the IT manager on site. This role is responsible for the troubleshooting and maintaining IT equipment on site. This equipment includes, desktops, laptops, smartphones, printers, fax machines etc. He/She is responsible for Monitoring, escalating and resolving support calls as per defined SLA & Quality definitions Additionally, the IT Tech Support L2 is responsible for proactive maintenance of printers, fax machines & scanners. The IT Tech Support L2is responsible for ensuring all checks are completed as per the IT maintenance checklists. As needed, the IT Tech support L2 must contact vendor/manufacturer support to seek outside help to resolve issues.

Onsite About the Job Duration: 6 Months contract (possibility of extension) Location: Onsite- Atlanta, GA Pay rate: Hourly, depending on experience JobID: 61954 This is a Full Time W2 position. Unable to provide sponsorship. Overview : DataSoft Technologies is seeking Field Tech (Desk Side) Support Analyst for our clients in Onsite- Atlanta, GA Responsibilities: Proactively check the status of computer labs & media center computers on a daily basis Maintain and update Chrome carts for student use Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional. Ensure test readiness for standardized tests through updating carts and lab equipment Troubleshoot and/or replace Kronos hardware Maintain and troubleshoot location Marquee signs Troubleshoot and resolve minor wireless and network issues Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices Install, configure, and support pr

Job Overview: We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Marietta, GA location. The ideal candidate will take an empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and professional manner. This position reports directly to the Service Desk Manager. Responsibilities: Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer config

FCBH Desktop Support Analyst (730356) Atlanta, GA 30303(Onsite) Short Description: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Ana

Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Support all computer users through the HelpDesk Ticket system. Identify, prioritize, and escalate any troubling issues. Support IT devices software and hardware performance and connectivity issues. Responsible for monitoring property connectivity and work with providers to resolve any issues. Ensure a timely resolution to all tickets - monitoring, updating users, documenting solution, and closing tickets. Install and configure computer software and hardware. Monitor and service Nitevision. Develop and maintain positive relationships with all employees and providers. Other duties as assigned by management. II. Essential Skills/Credentials/Experience/