Manager, Customer Success Salary at Mtech BETA

Technical Customer Service Representative Location: Valley View, Ohio (Hybrid position) Reports To: Customer Service Manager FLSA Status: Exempt, Full Time Prepared Date: February 2023 Summary B’laster Holdings is a small, entrepreneurial enterprise with employees that believe in our product and have a passion for making it the best. There is heavy emphasis on cross-functional communication for all roles at B’laster to ensure that projects flow through the organization. All B’laster team members must be able to work autonomously and be effective with limited supervision, understanding when to escalate issues and challenges. We believe that accountability, trust, and professionalism inspire confidence in our brand. We expect all employees to be respectful to everyone, follow through on commitments, and collaborate with team members. The Technical Customer Service Representative is responsible for handling all technical consumer calls and entering them into the system. Must pay attention

On-site in Cleveland 2 days a week, 1 day remote. Client is flexible on how the schedule is set up, but it will require onsite work. Our client needs a part-time project manager for a startup developing a medical device that helps hospitals track and prevent drug diversion. The role requires a senior-level professional who can manage multiple vendors, hold people accountable, navigate complex startup dynamics, and drive the project forward. ESSENTIAL JOB FUNCTIONS Manage the project schedule and task details utilizing project management tools Lead the project team - Product Technology, IT, Sales, and the client Manage vendors, keeping them accountable and on track Analyze risks and deliverables including resource allocation and realistic timelines Collaborate with Senior Leadership and team members to document critical path milestones, issues, and risks Provide status and reporting to Senior Leadership, internal teams, and the client Manage stakeholder expectations and changes to the p

We are seeking an Account Director to oversee a growing portfolio of home services and home improvement clients, to ensure their marketing strategies deliver strong bottom-line performance. This individual will be responsible for managing client relationships, driving internal teams toward execution, and ensuring all deliverables are completed on time and meet or exceed client expectations. The ideal candidate is highly organized, extremely focused, and solutions-oriented —capable of juggling multiple projects while proactively pushing teams toward on-time completion deadlines. They must be data-driven, results-focused, and an exceptional communicator who can act as a trusted advisor to our clients. Key Responsibilities: Client Management & Strategy Execution Serve as the primary point of contact for all client communications, ensuring clear, transparent, and proactive communication. Develop strategic marketing plans tailored to each client’s business goals, ensuring alignment with bot

Job Description Job Description Target Responsibilities: Sell outdoor power equipment parts to customers calling or walking into the store. Fill parts requests for the service techs which includes ordering parts. Participate in rolling inventory checks. Greet customers in a friendly and timely manner. Customer Service - Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Prepare sales slip or sales contract. Receive payments, make proper change, and wrap or bag merchandise for customer. Receive and fill telephone orders for parts Keep parts room and show room clean & free of clutter Help wherever needed in show room. Company Description Equipment Sales and Service Company Description Equipment Sales and Service

Provide exceptional Customer Service to existing clients and new prospects. Promptly and professionally assist clients with daily service needs. Regular interaction with producers, account executives and carrier representatives to deliver superior client service experience. Independent Agency experience is preferred with a minimum of 5 years prior experience and Property & Casualty Licensed is required. REPORTS TO Personal Lines Account Manager ESSENTIAL FUNCTIONS Prepare binder certificates, auto ID cards, automobile insurance cards, account summaries, endorsements, policies, lost policy release, and account balance status as needed. Ability to work on carrier websites for rating/quoting and making change requests. Prepare all invoice transactions including preparation of finance agreements. Inform and educate clients regarding policy coverage changes exclusions and other policy information. Maintain expiration log of existing assigned book of business. Adhere to all agency procedures

Our Counter Parts Professional communicates with customers on parts look up, generates interest in our products, and enters and finalizes customer orders. Most importantly, our Parts Professional helps support the sales team by providing high quality leads. DUTIES & RESPONSIBILITIES: The Counter Parts Professional will have content expertise in the following areas and will be responsible for the following reporting and communication requirements as deemed appropriate by the Customer Service Manager/Location Manager. Effectively manage incoming calls and emails for a variety of different parts. Assisting walk in retail customers at the counter. Work effectively with team members to provide exceptional support for customers as well as internal customers. Work within set key performance measurements as defined by the Company. Responds to customer phone inquiries in a prompt, courteous and concise manner. Responsible for processing phone or fax orders accurately and timely. Educate, sugges

Merrill Client Relationship Manager Pepper Pike, Ohio **Job Description:** Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrills Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employee

Job Description Job Description Our Liberty family is growing every day! Our Partners at Saraniti Insurance are looking for a CSR/Sale Representative in Parma. Saraniti has several offices located in Ohio including Cleveland, Parma, Elyria, and Lorain. They work with both personal and commercial lines. We will train you if you have an interest in Insurance or someone with a Property and Casualty license is great as well! In addition to an award-winning company culture, you can expect a generous benefit package, PTO, Holiday pay, employee wellness and stress relief programs, opportunities to give back to your community, and more! Job Responsibilities: · Assist agency with incoming calls and customer service requirements such as policy changes, billing concerns, and taking payments. · Manage existing accounts including conducting annual reviews, following up on claims, providing courtesy calls, generating COl’s, and updating policies as needed. · Make outbound calls to current customers