Technical Support Analyst III Salary at Npl Construction Co BETA

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary: Global Support Services Analysts provide 1st and 2nd level support to clients using Epiq's proprietary software solutions as well as third-party software applications. Additionally, the Global Support Services team provides internal support to Epiq associates from several departments including Client Services, Litigation Support, Software Engineering & QA, Production Services and IT. This is a highly technical, client support role that requires superior customer service skills. This is not a Desktop Support role. ** The scheduled for this position is 8pm - 5am PST Thursday - Monday** Essential Job Responsibilities Provide high level of technical expertise to clients both internal and external. Handles phone and email inquiries from clients and internal users Record detailed incident or service request information using Epiq's ticketing system Diagnose issues and provide effect

Job Description:- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians

Note only USC and W2 eligible. Send your resumes at asad.malik@acrocorp.com Job title :: Service Desk Analyst Pay Rate :: 28-33 $/HR on W2 terms without benefits Duration :: 6 Months Contract (Possible Extension OR Permanent) Location :: Phoenix, AZ, 85007 (ONSITE) Shift :: Mon-Fri 8AM – 5PM Responsibilities: Open, monitor, and resolve tickets in a tracking system, ensuring timely responses to customer needs. Communicate issue statuses to users, supervisors, and relevant stakeholders. Provide excellent customer service via phone, in person, or through tickets while balancing multiple priorities. Diagnose and resolve software and hardware issues, including imaging and deploying desktops, laptops, and tablets. Recommend process improvements to enhance efficiency and reduce waste. Qualifications: Required: 2-4 years of service desk experience, certifications in Microsoft products, CompTIA A+, and HP/Dell hardware accreditation. Preferred: Associate’s degree in IT and experience analyzing

Job Title: Service Desk Analyst Duration: 06 months contract Location: Phoenix, AZ (100% Onsite) Payrate: $33.08/hour on W2 *****(Need only W2 and local candidates in Phoenix, AZ || No C2C)***** POSITION DESCRIPTION: Service Desk Analyst • Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs. Monitor calls, including tickets entered in the ticket tracking system for problems; verifies user information; communicate outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments. SKILLS REQUIRED: • Exceptional customer service skills, including effective listening and problem-resolution techniques with attention to detail. • Excellent interpersonal, written, and oral communication skills. • Critical thinking, problem-solving, effective decision-making, engaging in critical thinking using logic and reasoning, working collabora

ssignment View Sector State of AZ Contract Number CTR060284 Contractor's Work Location IC Position Title Service Desk Analyst Sr Labor Category Information Technology-1 Job Category Technical Support Number of Positions 1 Job Level 1 Submittal allowed per staffing agency 4 Priority Submittals allowed for this Requisition ssignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? No If Driving is Required, an MVR is required N/ Is this role located on-site, hybrid, or remote? On-Site Work Location Address 800 W. Washington St., Phoenix, AZ, 85007 ssignment Details Target Start Date 12/23/2024 Target End Date 06/22/2025 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Staffing Agency NTE (Not-to-Exceed) Bill Rate Rate Unit Hour Estimated Regular Hours/Week 40.00 OT Expected Yes Travel Required No Estimated OT Hours/Week Travel % Travel Description(Domestic/International) Security Clearance None

Position: Business Solutions Analyst - IAM Location: Phoenix AZ - HYBRID Pay: $67/hr Job Duties and Functions: Under moderate supervision, regularly demonstrate creative problem solving while contributing to the documentation, planning and implementation efforts of small project teams to deliver solutions to business problems. Works on moderately complex issues and helps implement solutions by coordinating the efforts of a small team, defining solutions independently or collaborating with senior process and technical resources. Daily activities will include: documenting solutions in clearly understood language and, often, visually; communicating personal task status to project stakeholders; deconstructing moderately complex problems to help find simple solutions; collaborating with project teams to define workplans; and training, coaching and advising end users on solution use. Some latitude to set objectives, priorities and timelines that may impact department or individual work group

The IT Security Compliance Analyst will have exposure to multiple security and technology areas within the Security Risk and Compliance team and the Bank. Additionally, you will be joining a growing financial services firm with strong culture for excellence with respect to People, Performance and Possibilities. The IT Security Compliance Analyst’s primary focus is supporting ongoing cybersecurity compliance functions including metric reporting, security policies/procedures, security risk assessments and security education and awareness initiatives. This role requires an individual with knowledge of cybersecurity risk and control frameworks, as well as basic understanding of control testing. Additionally, the role will work closely with other cybersecurity functions to identify opportunities for program and process improvement and supporting implementation of those ideas. ** This is a hybrid role 4X a week in their Downtown Phoenix Location. No relocation candidates at this time** What

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at American Express, Bank of America, Nationwide, or Amazon, among other leading organizations in the Phoenix area. Are you eligible? You can apply to Year Up United if you are: - 18-29 years old - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree What will you gain? Professional business and commun