Support Engineer Salary at Telenity BETA

How much does a Telenity Support Engineer make?

As of May 2025, the average annual salary for a Support Engineer at Telenity is $80,606, which translates to approximately $39 per hour. Salaries for Support Engineer at Telenity typically range from $71,431 to $90,461, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
telenity.com
Size:
100 - 200 Employees
Revenue:
$10M - $50M
Industry:
Telecom

Telenity is an industry-leading provider of state-of-the-art services and solutions for communications service providers around the globe. We help our customers harness the power of their network with our NFV-enabled, 5G-ready VAS Consolidation Platform and Digital Services Platform, both of which comprise modular products and services that can be tailored to the needs and demands of the operators. Our Enkudo Business Line connects the digital service providers and the operators, creating new streams of revenue for both and enriching the digital experience of the subscribers. It provides unparalleled flexibility in terms of the business models it offers, including revenue sharing and managed services. Through our customers' networks, our products and services enhance the lives of over one billion people worldwide.

See similar companies related to Telenity

What Skills Does a person Need at Telenity?

At Telenity, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  2. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  3. Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  4. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  5. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.

Related Jobs

Atlantic Group
Greenwich , CT

Our client is a specialist asset management firm with over $10 billion AUM, specialized in income-oriented credit investments in niche and inefficient markets. As a rapidly growing firm of 100+ employees, they are seeking a full time IT Support Engineer fully onsite out of their Greenwich, CT office. This is for someone really looking to take that next step. This is a time of high-growth at the firm, having hired many over the past year plus. There is a strong push on their IT initiatives currently. The firm makes high caliber long-term investment hires. They are a heavy automation shop, use technology to their benefit, and are not afraid of using AI to improve. The right candidate for this opportunity would be an organized, self-motivated resource who is looking to challenge themselves and grow into performing a larger IT role in the firm. Responsibilities: Desktop Support Candidate will be involved in all aspects of on-premise desktop support in a predominately Windows-based environm


Sponsored
5/17/2025 12:00:00 AM
Regeneron Pharmaceuticals, Inc.
Tarrytown , NY

Collaborate with Regeneron researchers to transform validated benchtop assays into functional automated high-throughput processes on our integrated systems. The successful candidate will be versed in the latest automation technologies and be willing Automation Engineer, R&D, Automation, Lab, Lab, Support Engineer, Technology


Sponsored
5/17/2025 12:00:00 AM
SOS Children's Villages
Canton Center , CT

: SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it. Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs. Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment. Duration: limited 2 years, with possibility for extension Mission of the function Information and Communication Technology (ICT) supports and enables the SOS busin


Sponsored
5/16/2025 12:00:00 AM
iCapital
Greenwich , CT

iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $218 billion in global client assets invested in 1,760 funds, as of January 2024. iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron's Solutions Provider award (See link below). About the Role iCapital's Doc Center team offers direct client support and is essential for ensuring the reliability and performance of our applications. This role will be at the forefront of incident response, addressing technical issues and providing solutions for both internal teams and external clients. This role involves close collabora


Sponsored
5/16/2025 12:00:00 AM
VROM Ventures Corp.
Darien , CT

Job Description Job Description Office & Administrative Manager / Bookkeeper Salary: $70,000 – $80,000 + Benefits Location: Darien, CT We are seeking a highly organized, detail-oriented Office and Administrative Manager with strong bookkeeping skills and deep proficiency in QuickBooks Online and Desktop. This is a full-time position offering a competitive salary and a comprehensive benefits package. Key Responsibilities: Manage all day-to-day bookkeeping tasks using QuickBooks Online and Desktop Handle accounts payable/receivable, bank reconciliations, payroll, and financial reporting Serve as the main point of contact for office administration and operations Oversee administrative support staff and manage office systems Maintain records and ensure compliance with internal controls and company policies Coordinate with external accountants, vendors, and service providers Support HR functions such as onboarding and benefits coordination Qualifications: 5+ years of experience in bookkeepi


Sponsored
5/15/2025 12:00:00 AM
Mill-Max Manufacturing Corp.
Oyster Bay , NY

Description Mill-Max Mfg. Corp., one of the world's leading manufacturers of electronic interconnect components, has a great opportunity available to join our Engineering Team in Oyster Bay, New York. Job Responsibilities: Provide technical product support for customer inquiries Create and maintain product drawings Provide timely responses and regular updates on customer inquiries Proactively keep management informed of critical customer issues/concerns Collaborate with manufacturing in the development of new products and improving existing designs and processes. Job Requirements: Bachelor's degree in Engineering Proficiency in Microsoft Office, Windows and 3D Modeling Software (SolidWorks preferred) Ability to analyze and design based on mechanical concepts using CAD software. Excellent communication skills, complemented by a strong desire to leverage problem solving skills. Ability to work on a team or independently. Job Details: Reports to Department Manager Full-Time Salaried Emplo


Sponsored
5/14/2025 12:00:00 AM
Lorven Technologies
Hartford , CT

Job Title: Gen AI support Engineer Location: Hartford, CT (Day 1 onsite / Need local candidates)) Duration: 12 +months Experience: 8+Years Required Skills: We are seeking a highly skilled and motivated GenAI Support Engineer to join our team. As a GenAI Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our AI-driven products and services. You will work closely with customers, engineering teams, and product managers to ensure the smooth operation and optimization of GenAI models, systems, and applications. Technical Support: Provide expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues. End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges. Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts and sof


Sponsored
5/14/2025 12:00:00 AM
TASi Measurement
Danbury , CT

Essential Duties and Responsibilities: Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation. Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, tra


Sponsored
5/14/2025 12:00:00 AM

Check more jobs information at Telenity

Job Title Average Telenity Salary Hourly Rate
2 Business Development Executive $113,338 $54
3 Chief Executive Officer $889,912 $428
4 Customer Support $66,722 $32
5 Digital Media Associate $80,587 $39
6 IT Engineer $87,682 $42
7 Lead Engineer $116,449 $56
8 Marketing Communication Associate $197,713 $95
9 Presales Engineer $120,065 $58
10 Principal Engineer $138,730 $67
11 Senior Business Development Consultant $113,338 $54
12 Senior Finance Executive $286,250 $138
13 Senior Java Software Engineer $151,865 $73

Hourly Pay at Telenity

The average hourly pay at Telenity for a Support Engineer is $39 per hour. The location, department, and job description all have an impact on the typical compensation for Telenity positions. The pay range and total remuneration for the job title are shown in the table below. Telenity may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $80,606 look to you?

FAQ about Salary and Jobs at Telenity

1. How much does Telenity pay per hour?
The average hourly pay is $39. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Telenity?
According to the data, the highest approximate salary is about $90,461 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Telenity?
According to the data, the lowest estimated salary is about $71,431 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.